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binaural2000
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44 Messages

Wednesday, August 12th, 2026 2:59 PM

Set Channel Manual Recording Button Missing

Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want than extending or doing any type of auto extend option.

Please advise, is this a temporary glitch that is going to be fixed soon?

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10 hours ago

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Tcalg

Gold Problem Solver

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286 Messages

3 days ago

I want to second this... the option to manually record a channel for a specific time is no longer available.  It was working yesterday.  Rebooting the box doesn't help.

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binaural2000

Contributor

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44 Messages

1 day ago

Hello, Xfinity? This glitch is still happening for the third day in a row with no response. Getting pretty frustrated, especially after having yet another complete service outage in my neighborhood yesterday as well. 
Can you please escalate this issue I’ve brought up in the original post to the correct tech team that can look into this and fix it?

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XfinityBenjaminM

Official Employee

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3.2K Messages

22 hours ago

 

binaural2000 Hello! Thank you for reaching out to us here on our Community Forum. We can confirm that this is a known issue that our Engineers are actively working to resolve. There is unfortunately no fix in place at this time, but we hope that will change soon.

 

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Tcalg

Gold Problem Solver

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286 Messages

Thank you for the update.  I'm so glad to hear that this issue is being worked on, and that manual recording hasn't been taken away as I'd feared.

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21 hours ago

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XfinityVictor

Official Employee

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2.4K Messages

 

Tcalg I am sure our Engineers will work a way to get it back. Apart from the feature are you happy with your line of service? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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18 hours ago

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binaural2000

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@XfinityBenjaminM​ 

Thank you for the reply letting us now, much appreciated. Glad to hear it’s a known issue being worked on.  Would you be able to please update us here once the issue has been fixed?

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17 hours ago

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XfinityAirelle

Official Employee

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3.4K Messages

 

 
Sure! I went ahead and set a reminder to check progress in the next few weeks. We will check in once we see anything new. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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16 hours ago

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Rrichardii

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3 Messages

13 hours ago

Agreed, this needs to be fixed immediately and should not be that difficult. 

Revert to the last working software version while you debug what caused this problem. 

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