U

Sunday, January 26th, 2025 5:37 PM

Separate modem connection issues

I don't have a modem for my bedroom & I can't retrieve any of the channels I'm getting in my living room. Do I need to purchase a separate modem for my bedroom tv?

Problem Solver

 • 

478 Messages

2 months ago

Do you mean modem or a set top box like the X1?  Each TV needs a box.  You might be able to connect the cable directly to the TV and get basic channels.  Not sure if that's even a thing these days. 

(edited)

2 Messages

@BIslander​ I'd prefer another Modem to render this issue, just wanted to know if that was the issue.

Official Employee

 • 

1.7K Messages

 

user_3mx6tm Are you trying to stream on your TV in your Bedroom or do you have one of our TV Boxes connected and still not getting the networks you have in your living room? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Expert

 • 

109.1K Messages

@BIslander​ wrote;

You might be able to connect the cable directly to the TV and get basic channels.  Not sure if that's even a thing these days. 

An FYI. Nope. It won't work. Everything is encoded these days.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Problem Solver

 • 

478 Messages

2 months ago

Confused.  Xfinity gateways combine a modem and router for internet connections, not for TV, unless you are using the Xfinity Stream app.  Not sure you can even install two modems or what the second one would do.  Guess I can't help.  

Expert

 • 

109.1K Messages

@BIslander​ wrote;

Not sure you can even install two modems or what the second one would do.   

Typically they only allow one cable modem per residential address.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
forum icon

New to the Community?

Start Here