jtdatagal11's profile

Frequent Visitor

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10 Messages

Thu, Feb 18, 2021 10:00 PM

Selecting a reminder

If there are multiple reminders for a time, the pop up shows '1 of 2'. I can't seem to make it show the 2nd reminder so it can be selected. Which is the magical button?

Responses

ComcastPeterH

Official Employee

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63 Messages

2 m ago

Hello @jtdatagal11 and thank you for reaching out to us via our Forum. We hope your day is going well for you so far. Thank you very much for your patience while you wait for a response from us.

 

Having issues with your reminders and not being able to access all of them would be upsetting and never something we want for you to experience. I know I would be reaching out as well if I was in your shoes too. 

 

Here is some information that will help you with being able to view and modify program reminders from the saved menu. 

 

Press the Xfinity button on your remote control and navigate to the Saved menu.


In the Saved menu, use the right arrow button to navigate to the Scheduled section.


Reminders will appear as a View Option on the left, in the second row.

 

The view option will allow DVR users to switch between a 14-day view of scheduled recordings and a 14-day view of scheduled reminders.
The scheduled reminders list will be available for both DVR and non-DVR customers
The default view for DVR accounts will be "Recordings"
The only view for non-DVR accounts will be "Reminders"


From the scheduled reminders list, users will be able to view, modify and cancel any reminder that is scheduled to remind on that TV Box over the next 14 days.


As new reminders are scheduled, they will begin to appear in the list.

 

You can see all of this information in our awesome support article we have online at: https://comca.st/2ZCfWxH

 

Please let us know if you have any questions as we are always here to help you 24/7 365! 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

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10 Messages

2 m ago

This was no help at all.  M issue is not with managing reminders.   I want to know how to view all reminders that come up at their scheduled time.  If there is more than 1 reminder displayed at the scheduled time, the notifications says '1 of 2'.  Only the first is displayed and I have not found a way to view them all and select the one I want to view.

Official Employee

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225 Messages

2 m ago

I am sorry we didn't answer your question. I would like to get a better idea of the TV box you have, so I can try to replicate your issue with multiple reminders. Do you have an X1 box? 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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