Secondary TV boxes not working

Secondary TV boxes have not worked all day, main box is working though. I have been unable to get through to support either on phone or through their so called chat.

When can we expect a resolution and what kind of compensation will we receive for an outage lasting 8+ hours now?

Responses

Jeffver

New Poster

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3 Messages

1 day ago

Shocking that xfinity has not commented yet. (Sarcasm)

0

U

user_aazleh

1 Message

1 day ago

insanity. i've called, the AI chat sucks, no follow up, can't get a call back, absolutely the worst service around. Still down and waiting for a call or the chatbot each time is miserable

2

0

U

I was able to reach tech support by phone twice today to try to resolve this issue. They tried to reset the small boxes remotely with no luck. Was informed that a resolution is expected by 10:30am CDT tomorrow (Friday). Did already receive an email with a credit for the outage.

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1 day ago

0

X1

scootypuffsr

Secondary TV boxes not working

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