Secondary box will not restart

I had 3 secondary boxes. I returned 2. I think the representative deactivated the wrong one. How can I reactivate it?

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Official Employee

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3.6K Messages

15 hours ago

Hi there!

Can you please send us a direct message with your full name and service address so we can take a closer look?

How to send us a direct message:

- Click “Sign In” if necessary.

- Click the “Direct Messaging” icon.

- Click the “Start new conversation” icon, which looks like a pencil and paper.

- In the “To:” line, type “Xfinity Support.”

- As you type, a drop-down list will appear. Select “Xfinity Support” from that list.

- An “Xfinity Support” graphic will replace the “To:” line.

- Type your message in the text area near the bottom of the window.

- Press Enter to send it.

Talk to you there!

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Official Employee

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2.6K Messages

15 hours ago

@user_y3unfn, are you still needing help with your box concerns?

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