Sec+ network not available

Hello, @user_c74e4b, thank you for taking the time to comment and let us know the problem you are having. I love sports and have recently gotten into soccer because my mom is a big Megan Rapinoe fan! 

Are you experiencing the same error message? Is the issue occurring only with women's soccer or is it occurring on one specific channel?

Hello @user_308ace, thanks for reaching out for help on our forums! You've reached the right team to help and we can certainly assist with looking into this channel concern. In order to get started can you please send us a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

Thanks, but do not see a chat icon?

Sorry to hear that, are you signed into your username? 

Is it the icon for Direct Messaging that looks like a piece of paper with writing?

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Hello @PamoTN. Are you still in need of assistance? If so, please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.   

Here are detailed steps to direct message us:  

 • Click "Sign In" if necessary 

 • Click the direct message icon

 • Click the "New message" (pencil and paper) icon 

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 

 • Type your message in the text area near the bottom of the window 

 • Press Enter to send your message 

I am also having the same issue. I have been told that they are not sure why and want to send a technician to my home. I would like to hear if there was any resolution

Hi, @user_80480f.

Can you confirm the type of cable box you have, type and model number if you have it? (I mainly need to confirm if you have a normal X1 box or our Flex box. Do you get any kind of XRE or RDK error code? 

It's an X1 Box, ( I exchanged for a new one Saturday) No error codes. It acts like it's attempting to load and then stops and gives that message that its not in the package or region. I think I remember in the  spring sometime Xfinity added the ESPN+ app to the system I think the problem may have started then. I don't remember any problems during the season last year. But that was a crazy college season.

Depending on the region you're in the SEC channel will be available to view on your cable box. But if you're outside of the assigned region you would only be able to stream the content on a portable device. This is due to blackout rules. 

@user_80480f 

That's what I get...and I'm in Nashville and that about as centered as you can get in the SEC....I was told that Xfinity needs to update their ESPN internet app...but guess that hasn't happened yet.

@user_80480f 

I watched Sec Baseball all Summer on SEC Network Plus with no issues....but Football, (I even tried soccer) Season has brought a different story.  

Hi, @user_80480f and the others seeking assistance. I can confirm now this is a known issue for live events. For those experiencing issues, is this only for live events? Based on the information we have, you can use the "c" button to play the live event if it is available. Otherwise for this issue we do recommend you use the ESPN website/app on a computer or mobile device to watch the live events.

At this time this is the most up to date information we have for this issue. If you are having issues that are outside live event issues with the service, please let us know and we can look into this further.

Yes, this is for live events.  What is the "c" button you refer to?

Hi there @parboy183!  The C button is located on the Xfinity remote.  If you have the XR15 remote, the "C" button is located on the left side bear the directional arrows above the back button.  

So to try out the "c" button, I just need to get to sec+, highlight what I want to watch, then press "c"?

@parboy183 

I tried that and it did not work.

@bowlusje

I too am having a Tech come on Monday....but, here is what I think.  About three months ago....ESPN did away with their old app and went to the WatchEspn app....I had to delete from my cell and get a new one.  Since this is internet related...I would suspect that Xfinity would need to "load a new app" into their system, because ESPN is not supporting the old app.  In the last couple of days, I have seen a new SEC Network Plus icon pop up on screen...but it still does the same as before....we can only hope they are working on it.

We watched the Alabama game at home 3 games ago, so we thought it would still work yesterday. Something changed now where these games for SEC West are not included, but SEC East we could play live yesterday

Hi, @bowlusje. I've replied to your Peer to Peer chat message. I will be glad to help. Please reach back when you are ready. 

Thank you for giving that a try for now, @user_308ace. We know this is being reported by a number of our customers. Once we have more updates, we will be sure to keep everyone informed. I appreciate you trying that workaround.

So what is the fix? We are paying for it.

I have had 4 technicians come out , spoke to support over the phone etc. No one knows how to fix this problem, yet we continue to be charged for the service.

I have been having the same problem since September 4th.  I live in the Lilburn (metro Atlanta) area.  Could not access the Auburn game on SEC+ on my TV's but could get it on the computer (as many above had explained).  I get error messages "Not available for Pkg or Region" or "APPS error 04036" or no error message and it keeps trying but never gets there; I see the title for the show but it never comes.  Also have similar problems with ESPN3, although able to get it about 1/20 tries.  I have talked with numerous techs who have reset my box, sent signals multiple times, unplugged and plugged things, had me go to privacy settings and clear cookies, had a supervisor call my house and assure be it would be fixed when they sent a tech, and finally had a tech come out to my house and exchange all of my equipment boxes and remotes and check connections, etc.  He tried a  bunch of stuff.  He finally said IT IS NOT MY PROBLEM AT MY HOUSE OR MY EQUIPMENT BUT IT IS A "BROADCAST NETWORK" PROBLEM WITH COMCAST.  He told me it will only get fixed if enough people complain about it. 

So here we are, please do something Xfinity, as we are seniors paying $283 a month for our service and this is the only entertainment we have and we cannot watch other sports that we like that air on SEC+ or ESPN3, as we have been able to do in the past. 

I can get it on my pc, and even when I mrror it to my smart tv it will not play. It seems  the xfinity app does not recognize that it comes with the sports package.