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user_xldu7p
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7 Messages

Wednesday, February 5th, 2025 9:43 PM

SD channels now in windowbox format

As of last week, any SD channel I try to watch is now shown in a windowbox format with black bars all around the picture. Kind of like having a postage stamp for an image. Until last week the SD channels were zoomed to fill vertically, which kept the correct aspect ratio, but filled the screen better. The zoom function in the X-1 box only stretches it horizontally, so the image aspect ratio is stretched, not correct. This is also now the way SD channels show up when using the Xfinity Stream app on my Roku TV or my laptop. Can somebody at Xfinity fix this and return it to the previous formatting?

Thanks.

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8 hours ago

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user_xldu7p

7 Messages

5 days ago

This is today's version:

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user_xldu7p

7 Messages

3 days ago

Is anyone else seeing this? Went back to all black bars today. Somebody is messing with something.

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XfinityThomasA

Official Employee

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2K Messages

3 days ago

 

Hello, user_xldu7p. Thank you for your feedback and for joining the forum community. I know I'd be reaching out about that too! Have you had a chance to adjust your video display using the X1 On-Screen Guide to see if it helps?

 

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user_xldu7p

7 Messages

We tried everything possible on this end. Countless power up-downs, reboots of the router and the X1 box, unhook-rehook, zoom, not zoom, Several resolution changes. Had a tech out here that did all the same himself and agreed it is a back end issue, either at Xfinity or the SD provider to Xfinity. This is certainly an issue on your end as it affects the Xfinity stream app too. You need to reach out to your in-house tech people and have them go back to vertically zooming the SD content. Also yesterday, all day instead of just black borders, the left and right were bright blue as the image I posted shows. Today back to black borders. Please get this resolved as it also isn't great for the longevity of the TVs.

(edited)

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3 days ago

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user_xldu7p

7 Messages

3 days ago

Am I the ONLY person in the North Georgia area to see this behavior on the SD channels? People please respond if you are also seeing this.

Thanks!

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user_1b8f41

Visitor

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1 Message

11 hours ago

Yeah seeing this in New Jersey as well. I watch H&I a lot and this is highly frustrating. There is no aspect ratio override setting in the xfinity stream app. 

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user_xldu7p

7 Messages

@user_1b8f41​ I've been fighting with support about this for almost a solid week, rebooting, powering down and up, unplugging and plugging back in, checking cables, rebooting routers, removing AVR from system. The techs refuse to admit a backend issue on this, Went back over two years on the forum and found the same issue back then, and no fix other than suddenly things went back. Got a DM today that there is a system wide update on the 12th, in the early hours so maybe that will take care of it. Fingers crossed.

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8 hours ago

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