Contributor
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125 Messages
screen pixelating constantly for months while watching Comcast programs
For many months now I have encountered this issue no matter which HD channels I am watching. Why does this continue to happen? This occurs at least 10 times an hour and lasts about 2-3 seconds. When this does occur I will miss the audio/video for that duration as well. To say this is disruptive to my viewing experience is an understatement. I have previous refreshed my cable box and followed the system refresh instructions. Those tasks did nothing to correct the problem.
Today I am watching programming on the DVR and live TV, and the pixelating continues non stop. I cannot watch anything on Comcast without this happening.
Can someone please have this checked out?
XfinityJustinC
Official Employee
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2.3K Messages
3 months ago
Hello, @machado22 thank you for reaching out over Xfinity Forums. I completely understand how the pixelation/sound issues is problematic when trying to view your DVR recordings and live programming. I appreciate the update of already trying some troubleshooting, so sounds like you know how use the Xfinity App to run that: https://www.xfinity.com/support/articles/tv-troubleshoot-xfinity-app
I'd like to investigate further, when you have time. Could you please send our team a direct message with your full name and full address?
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