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user_kp4mh7

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5 Messages

Monday, May 11th, 2026 8:34 PM

TV is Pixelated

I am a long time customer,  who is very dissatisfied with the comcast experience.  I live on Edgewood Avenue in SF,   TV is pixellated to a point we cannot watch. Technician came out, measured the signal, said it was ok and geve us a new box which was worse than ever, slow to change channels and all still pixellated.  He stated this was poor signal in street .. so why did we pay for nothing.  Furthermore, every time I call I cannot get a human being ,  just a recording who makes me re start the dame box every time .. which never works

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user_da14bc

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1 Message

25 days ago

I have the same problem: constant pixelating.  Techs have been out and can't solve it.  So tired of this.  

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user_r9a9bk

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signals are delivered compressed.  There is a device, which is probably defective on the pole outside,  changing this should fix this problem.  Comcast sent someone to fix this, more than once.   After hours on the phone (with someone who did not speak english very well), and having technicians come to the house who did not know what was wrong, they finally sent someone who knew what the problem was and who said they would send someone to fix it.  Finally it improved somewhat, but has now returned.  I guess they think that terrible customer service is okay. 

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24 days ago

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user_kp4mh7

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5 Messages

thanks for your comment.  Xfinity-- please fix this- as we neighbors are paying for extremely poor service, TVs that are slow to respond and pixellated views.  My next move is to complain to the SF supervisors and state of CA reps

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24 days ago

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XfinityKei

Official Employee

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2.4K Messages

@user_da14bc I'm sorry to hear you're experiencing signal issues after a tech has come out. I would like to check over the tech notes and review your signal levels to resolve this for you.
Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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23 days ago

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XfinityBrianH

Official Employee

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2.3K Messages

23 days ago

user_kp4mh7  Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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user_kp4mh7

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5 Messages

HI. I do not see how to DM you.  user_kp4mh7 

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23 days ago

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XfinityDilary

Official Employee

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3.3K Messages

user_kp4mh7. The DM icon is usually on the upper right-hand corner of the forums page. Next to the bell icon and Xfinity Logo. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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23 days ago

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user_41c060

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5 Messages

4 hours ago

same issue here in downtown San Francisco. the network channels of 702, 703, 705, 707 all distorted and pixellated, audio and other channels are fine. multiple box resets, check cables and on-line tech reboot. after over an hour with chat tech who assured me the problem would be fixed by the next day the problem persists. waiting for further comcast response to resolve the issue. this forum and other on-line sources have scores of complaints about this issue.

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