Hi user_99zzvd, and thanks for joining us here in the community forums! Nothing ruins a viewing experience like a pixelating picture, so I'm sorry you're not getting the best picture. To get a better idea of what's occurring, can you provide a short list of the channels that are having issues, and any troubleshooting steps you've already taken? Also, does the issue occur intermittently throughout the day, or is it more or less a constant issue regardless of the time of day?
I get this on channels 848 thru 858. Checked connections and did restart and refresh several times without success. Whats next? Of course these are the sports stations.
XfinitySean
Official Employee
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1K Messages
9 days ago
Hi user_99zzvd, and thanks for joining us here in the community forums! Nothing ruins a viewing experience like a pixelating picture, so I'm sorry you're not getting the best picture. To get a better idea of what's occurring, can you provide a short list of the channels that are having issues, and any troubleshooting steps you've already taken? Also, does the issue occur intermittently throughout the day, or is it more or less a constant issue regardless of the time of day?
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user_7b621f
Visitor
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1 Message
8 days ago
I get this on channels 848 thru 858. Checked connections and did restart and refresh several times without success. Whats next? Of course these are the sports stations.
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