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Boxerluver
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9 Messages

Sunday, November 5th, 2023 9:48 PM

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Restart and Watch Now No Longer Availabble on Live TV and HBO

I have lost the ability to restart a show, or watch now. It used to be availabble on the majority of the channels I watched. In fact on HBO, I had watched Upgrade on HBO using the watch now and the very next day that option was no longer available. I called tech support and they said it was only HBO, but I also a, not able to do the same on many of the Science channel shows I watched. I have restarted numerous times and many people are complaining about this on the other thread. Someone even said a tech came out and did not resolve the issue. Obviously this feature has been removed and we would all like it back as that is the point of having On Demand. I know this feature is available on Direcctv and Verizon FIOS. Please help!

Question

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Updated 

1 year ago

3.4K

25

user_hn8oyf

2 Messages

1 year ago

I also am [Edited: "Language"] that Restart option is gone! People goin go to other cable platforms if it's not brought back..we pay to much as it is to watch the same movies over and over which that is old if I turn on a movie in the middle of it I don't want wait to next time it airs I should be able to Restart the movie to the beginning!

(edited)

1

XfinityChristy

Official Employee

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2K Messages

@user_hn8oyf Thank you for reaching out via our Xfinity Forums. I apologize that the Watch Now and Restart functions have not been showing. This is a problem we are aware of and actively working on. You will see these both come back to your service once our Engineering team is done with the repair work.

 

You can still navigate to the program using On Demand or you can say the program name into the voice remote (and select an episode if it is a show and not a movie) to Watch Now. There is no temporary solution to Restart aside from Rewinding the show.

 

We appreciate your patience while this is being resolved. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_o1605x

1 Message

1 year ago

It was also available on SHO and Starz but no longer. It's still available on SYFY. Online tech said I could restart in 2 hours and the feature would be available. It isn't. Xfinity keeps raising prices while taking features away. Xfinity needs to put this feature back. 

0

0

user_jyqt4r

1 Message

1 year ago

I am also upset that this feature has largely disappeared.

1

0

XfinityRoberto

Official Employee

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1.7K Messages

Hi there @user_jyqt4r. I am sorry to hear you feel this way about this features not working for you. Now there are some channels that do have the restart option on them. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

Sick_of_Xfinity

1 Message

1 year ago

I just noticed this feature was removed as well. I'm on the phone with support and they don't have a clue either. If it weren't for this forum, I'd be lost. Xfinity is going down in flames. 

1

0

user_depuww

3 Messages

Comcast support clueless? That's par for the course the majority of the time!

1 year ago

0

user_0ghopa

1 Message

1 year ago

I am very unhappy that I can not restart or watch now it was the main reason to have it I'm a gold member and feel I'm being ripped off for the price  paying 

1

0

XfinityGabby

Official Employee

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1.5K Messages

Hello, @user_0ghopa. I certainly understand the importance of being able to have this feature available while trying to enjoy your services. We are aware of the issue and our engineers are still working on getting this resolved ASAP. As a temporary fix you can navigate to the Video on Demand menus to select the content to restart it until a permanent fix is in place.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_ud2yda

1 Message

1 year ago

It would be nice to have the “restart” feature back. 

1

0

XfinityFrank

Official Employee

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1.3K Messages

Hi @user_ud2yda ! Thanks for your feedback, it is a work in progress!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_c1phdi

1 Message

1 year ago

This may be the last straw xfinity prices keep going up and services getting less time to cut the cord.

3

0

user_vo6alz

1 Message

How long does it take to fix this, it's been over 2months.

1 year ago

0

XfinityLinda

Official Employee

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1.8K Messages

@user_vo6alz We apologize, but our engineers are still working towards a resolution. Thank you for your patience.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

Fortytipper

New Poster

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3 Messages

@user_vo6alz​ My button reappeared a few days ago.

1 year ago

0

Fortytipper

New Poster

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3 Messages

1 year ago

My button is back as of a few days ago.

0

k.keown

6 Messages

1 year ago

Xfinity restored "Restart/Watch Now" in South Florida this weekend.  Let's hope they continue to offer us this valuable option in the future.

0

user_depuww

3 Messages

1 year ago

Restored in Boston, MA.

0

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