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user_spjjhf
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5 Messages

Sunday, July 14th, 2024

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Replace DVR box

I’ve been having consistent problems with my XG1v4-A DVR box.  I’ve also been told by an Xfinity technician, here at the house, that all DVR functions are now being handled in the Xfinity cloud.  Can I replace my troublesome XG1v4-A box with a standard Xfinity Xi5-P box, like I have on my other TVs?  That would solve my problems. 

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1 year ago

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MikeB39A

Problem Solver

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698 Messages

1 year ago

I think you can take it to an Xfinity Store  and they will exchange it. You may want to call first and confirm.

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dave006

Contributor

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19 Messages

1 year ago

I’ve been having consistent problems with my XG1v4-A DVR box.  I’ve also been told by an Xfinity technician, here at the house, that all DVR functions are now being handled in the Xfinity cloud.  Can I replace my troublesome XG1v4-A box with a standard Xfinity Xi5-P box, like I have on my other TVs?  That would solve my problems. 

First do you have any 4K TVs? The Cloud DVR is not a direct replacement for your XG1v4 DVR box. I would take the comments from the technician with a very large grain of salt.

Do you use 4K on any Streaming services like:

Service providers may have their own requirements to stream 4K content, such as a subscription to a premium package.

Dave

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user_spjjhf

5 Messages

I went to the Xfinity store and told them that this was my fourth XG1 box and I was tired of driving down there and swapping out a not-so-new refurbished XG1 box.  They seem to work just fine for several months be before the start having problems.  The rep checked his inventory and brought me out an XG2 box.  

so far, so good. 

1 year ago

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XfinityEva

Official Employee

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1.9K Messages

 

user_spjjhf Thank you for your patience and working with our teams. I am glad to hear that one is working better for you. How has it been since you last messaged us, everything still working great? 

 

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1 year ago

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XfinityFrank

Official Employee

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1.6K Messages

1 year ago

Hi there, @user_spjjhf! Thanks for reaching out to us here on the Community Forum. The XI5 boxes are dependent on there being an XG TV Box present at this time. I personally have an XG1v4, and it should still work great. Could you describe what kind of issues you are running in to with yours?

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