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user_spjjhf
1st Topic

5 Messages

Sunday, July 14th, 2024 12:13 PM

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Replace DVR box

I’ve been having consistent problems with my XG1v4-A DVR box.  I’ve also been told by an Xfinity technician, here at the house, that all DVR functions are now being handled in the Xfinity cloud.  Can I replace my troublesome XG1v4-A box with a standard Xfinity Xi5-P box, like I have on my other TVs?  That would solve my problems. 

Question

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Updated 

10 months ago

188

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MikeB39A

Problem Solver

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681 Messages

11 months ago

I think you can take it to an Xfinity Store  and they will exchange it. You may want to call first and confirm.

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dave006

Contributor

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18 Messages

11 months ago

I’ve been having consistent problems with my XG1v4-A DVR box.  I’ve also been told by an Xfinity technician, here at the house, that all DVR functions are now being handled in the Xfinity cloud.  Can I replace my troublesome XG1v4-A box with a standard Xfinity Xi5-P box, like I have on my other TVs?  That would solve my problems. 

First do you have any 4K TVs? The Cloud DVR is not a direct replacement for your XG1v4 DVR box. I would take the comments from the technician with a very large grain of salt.

Do you use 4K on any Streaming services like:

Service providers may have their own requirements to stream 4K content, such as a subscription to a premium package.

Dave

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XfinityFrank

Official Employee

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1.3K Messages

11 months ago

Hi there, @user_spjjhf! Thanks for reaching out to us here on the Community Forum. The XI5 boxes are dependent on there being an XG TV Box present at this time. I personally have an XG1v4, and it should still work great. Could you describe what kind of issues you are running in to with yours?

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user_spjjhf

5 Messages

Playing recorded programs is nearly impossible.  It starts, stops and starts again.  Works just fine on all the other sets with X1 boxes. 

Also, selecting anything on the TV with the XG1v4-A box is a waiting game.  Hit “Guide” and you’ll have to wait 10-20 seconds before it comes up. 

It’s a mess.  I’m going to take it back to the Xfinity store.  Maybe they’ll replace it with another rebuilt box that works.  No chance of getting a new one. 

11 months ago

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XfinityFrank

Official Employee

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1.3K Messages

@user_spjjhf, thanks for the details. That does sound frustrating! Usually with the issues you described there is a signal or equipment problem. You mentioned you had a technician at the house. Did they replace the box already? We can send one out if you prefer at no cost with a return kit for the old one, but bringing it to an XFINITY store with the power cord for a swap is an excellent idea as well. Let me know! 

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11 months ago

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