5 Messages
Replace DVR box
I’ve been having consistent problems with my XG1v4-A DVR box. I’ve also been told by an Xfinity technician, here at the house, that all DVR functions are now being handled in the Xfinity cloud. Can I replace my troublesome XG1v4-A box with a standard Xfinity Xi5-P box, like I have on my other TVs? That would solve my problems.
MikeB39A
Problem Solver
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565 Messages
2 months ago
I think you can take it to an Xfinity Store and they will exchange it. You may want to call first and confirm.
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dave006
Contributor
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17 Messages
2 months ago
First do you have any 4K TVs? The Cloud DVR is not a direct replacement for your XG1v4 DVR box. I would take the comments from the technician with a very large grain of salt.
Do you use 4K on any Streaming services like:
Service providers may have their own requirements to stream 4K content, such as a subscription to a premium package.
Dave
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XfinityFrank
Official Employee
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903 Messages
2 months ago
Hi there, @user_spjjhf! Thanks for reaching out to us here on the Community Forum. The XI5 boxes are dependent on there being an XG TV Box present at this time. I personally have an XG1v4, and it should still work great. Could you describe what kind of issues you are running in to with yours?
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