Hi there, user_d6pv56! Thanks for posting on our XFINITY Community Forum. It is never a fun situation when your remote doesn't function as it should. Not to worry, you're in the right spot, our team is here to help! Have you tried factory resetting the remote or re-pairing it again? Please follow the pairing steps provided here: Pair, Program, and Factory Reset Remote. Let us know if you can use mute on the remote again afterwards. If it is still not working, we will be more than happy to troubleshoot further.
XfinityNatalie
Official Employee
•
209 Messages
1 hour ago
Hi there, user_d6pv56! Thanks for posting on our XFINITY Community Forum. It is never a fun situation when your remote doesn't function as it should. Not to worry, you're in the right spot, our team is here to help! Have you tried factory resetting the remote or re-pairing it again? Please follow the pairing steps provided here: Pair, Program, and Factory Reset Remote. Let us know if you can use mute on the remote again afterwards. If it is still not working, we will be more than happy to troubleshoot further.
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