Hey there, @user_6fljom, thanks for reaching out through the Xfinity Forums regarding your remote. We would be happy to help you with troubleshooting your remote. Have you tried replacing the batteries on the remote to see if that helps? Also, have you tried doing a reset on the box?
@user_6fljom Can you please share what happens when you select and hold down the voice command button?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJeniece
Official Employee
•
3.4K Messages
18 days ago
Hey there, @user_6fljom, thanks for reaching out through the Xfinity Forums regarding your remote. We would be happy to help you with troubleshooting your remote. Have you tried replacing the batteries on the remote to see if that helps? Also, have you tried doing a reset on the box?
2
0