2 Messages
Remote won't stay paired
Old box stopped working so I got a new box and remote. It paired up easily the first time but now, anytime I turn the tv off it unpairs and I need to go through the entire process again. I have plugged/unplugged, etc. but no result. Now what?
XfinityRaf
Official Employee
•
591 Messages
8 months ago
Good afternoon @user_0oqguj. Are you still losing the connection with your remote?
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