Remote won't stay paired

Old box stopped working so I got a new box and remote. It paired up easily the first time but now, anytime I turn the tv off it unpairs and I need to go through the entire process again. I have plugged/unplugged, etc. but no result. Now what?

Responses

XfinityRaf

Official Employee

•

569 Messages

7 months ago

Good afternoon @user_0oqguj. Are you still losing the connection with your remote?

2

0

U

user_0oqguj

2 Messages

Yes. I need to re-pair every time I turn on the tv

7 months ago

0

XfinityAntoine

Official Employee

•

1.4K Messages

Sounds like you may just need a new remote. If you're close to an Xfinity Store you can get it swapped out for a new one. If not, I'd be happy to have one shipped out to you.

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7 months ago

0

X1

user_0oqguj

Remote won't stay paired

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