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Becky112771
1st Topic

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1 Message

Sunday, October 13th, 2024 11:03 PM

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Remote won’t pair

New box and remote and remote won’t pair stick on the language screen and followed the unpair steps 10 times hold a&d and unplugged restarted tech support can’t even get it to work 

Question

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Updated 

2 months ago

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XfinityRaf

Official Employee

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873 Messages

7 months ago

Good afternoon @Becky112771. Do you still have your old remote that you can try to connect? 

2

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user_xampg3

1 Message

Remote will not work

6 months ago

0

XfinityPeterH

Official Employee

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1.8K Messages

 

user_xampg3 Not having a remote work can for sure be an issue. I know if mine wasn't working I would be reaching out too. In the future should you have an issue that needs our help make sure to first start by setting up your own public post. That way you are following our community guidelines. Since we are connected now tho we are happy to help. Did you already try to replace the batteries? 

 

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6 months ago

0

user_j1wgq5

2 Messages

2 months ago

I am having the same issue. Just got a brand new box and remote and I cannot get it to pair with my Spectra tv. Old box and remote was fine. But when trying to pair it asks if I want to pair my remote with the tv and I hit yes than it goes voice remote successful than do I want it to control my tv and it has yes or skip and it won’t acknowledge my clicking of the yes. 

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