My remote would not change the channel--it was stuck on one channel. I tried the refresh through the system, did the unplug & all that--nothing worked. I just went on the forum to see if there was any solutions and someone posted change the batteries. Instead I just got the remote for my other TV...yep, it works. I still don't get all the channels but at least I can change to the ones that I do. But I did change the batteries in the first one and it still doesn't work. Go figure...
My remote would not change the channel--it was stuck on one channel. I tried the refresh through the system, did the unplug & all that--nothing worked. I just went on the forum to see if there was any solutions and someone posted change the batteries. Instead I just got the remote for my other TV...yep, it works. I still don't get all the channels but at least I can change to the ones that I do. But I did change the batteries in the first one and it still doesn't work. Go figure...
You can get the bad remote exchanged free by taking it back to your nearest service center. Your using a computer (device) on this site. Just the Comcast site for nearest cervice center.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
My remote would not change the channel--it was stuck on one channel. I tried the refresh through the system, did the unplug & all that--nothing worked. I just went on the forum to see if there was any solutions and someone posted change the batteries. Instead I just got the remote for my other TV...yep, it works. I still don't get all the channels but at least I can change to the ones that I do. But I did change the batteries in the first one and it still doesn't work. Go figure...
is it working today? Had I replied yesterday I would have suggested unplugging the set top box for 20 seconds or so but that happens automatically overnight. Sometimes when a firmware update is installed in the overnight process the RF connected remote appears to be dead and the LED blinks green and red when you press a button. the reboot procedure will restore the RF pairing. This issue has been reported many times but since it is intermittent it must be very hard to find the problem and fix it permanently.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
My remote controls power & volume but not channel selection. Have tried several access number sets but nothing works. Ideas?
do you have the xr11 voice remote? if so, press the set up button until the remote's LED changes color and then press and release the Xfinity button. do the 3 number input boxes appear on the TV screen?
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
I had the same problem. I unplugged the power to the back of the cable box, waited some 20seconds or so, plugged it back in, turned the box back on, waited for the boot up, and used remote to turn the tv on again.......and, voila....it worked!
I had the same issue but I believe I fixed it. On your remote push Setup then Remote Control Setup then follow the instructions. After following the instructions nothing happened so I selected Exit and the pairing screen with a code appeared and my remote now works from anywhere in the room.
Responses
Jasminereal51
New Poster
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1 Message
3 y ago
Light at top is green
No Other buttons work
No idea what the refresh is someone mentioned
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larritabarkley
New Poster
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2 Messages
3 y ago
0
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larritabarkley
New Poster
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2 Messages
3 y ago
0
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Gerinics
New Poster
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2 Messages
3 y ago
My remote would not change the channel--it was stuck on one channel. I tried the refresh through the system, did the unplug & all that--nothing worked. I just went on the forum to see if there was any solutions and someone posted change the batteries. Instead I just got the remote for my other TV...yep, it works. I still don't get all the channels but at least I can change to the ones that I do. But I did change the batteries in the first one and it still doesn't work. Go figure...
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MNtundraRET
Expert
•
4.3K Messages
3 y ago
You can get the bad remote exchanged free by taking it back to your nearest service center. Your using a computer (device) on this site. Just the Comcast site for nearest cervice center.
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0
Rustyben
Expert
•
24K Messages
3 y ago
is it working today? Had I replied yesterday I would have suggested unplugging the set top box for 20 seconds or so but that happens automatically overnight. Sometimes when a firmware update is installed in the overnight process the RF connected remote appears to be dead and the LED blinks green and red when you press a button. the reboot procedure will restore the RF pairing. This issue has been reported many times but since it is intermittent it must be very hard to find the problem and fix it permanently.
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CCOUNSIL
New Poster
•
2 Messages
2 y ago
My remote controls power & volume but not channel selection. Have tried several access number sets but nothing works. Ideas?
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0
Rustyben
Expert
•
24K Messages
2 y ago
do you have the xr11 voice remote? if so, press the set up button until the remote's LED changes color and then press and release the Xfinity button. do the 3 number input boxes appear on the TV screen?
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CCOUNSIL
New Poster
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2 Messages
2 y ago
Thank you.
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swallis118346
New Poster
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1 Message
2 y ago
I had the same problem. I unplugged the power to the back of the cable box, waited some 20seconds or so, plugged it back in, turned the box back on, waited for the boot up, and used remote to turn the tv on again.......and, voila....it worked!
Good luck!
s
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Ktm4501
New Poster
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1 Message
2 y ago
Remote will not change channel or volume etc
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JimmieD1
New Poster
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1 Message
2 y ago
Followed the suggestion and worked perfect.....happy
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Sperbg2
New Poster
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1 Message
2 y ago
0
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SupaModel87
New Poster
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1 Message
2 y ago
0
0