U

Visitor

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1 Message

Mon, Nov 8, 2021 11:32 PM

Remote turns TV off but NOT on

Exact same problem as the people in the thread pasted below, which was closed despite the problem never being fixed/question answered. 

https://forums.xfinity.com/conversations/x1/remote-turns-off-tv-but-wont-turn-it-on/602db0a8c5375f08cd356a2f

Official Employee

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308 Messages

3 m ago

Thanks for taking the time to reach out I'd be happy to look into this and find out what's going on. Then we can share our results here with the rest of the thread. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

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