Jerichoschick's profile

New Poster

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3 Messages

Sun, Nov 15, 2020 7:00 PM

Remote turns off tv, but won't turn it on.

This is such a strange problem to have. Everything works on the remote (volume, input,channels, voice, guide, etc) except for turning on the TV. It turns off the TV just fine. When I press power to turn it on, the red "off" light on my TV blinks like 10 times and then never turns the TV on. Any suggestions?

Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

7 m ago

Try a different code?
Check if it does the same thing with the actual tv remote

New Poster

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3 Messages

7 m ago

The regular remote turns on the TV just fine. I just tried the xfinity remote again just to see and it turned on the TV. I'm not sure how that's possible when it hasn't worked for weeks, since the xfinity tech was here. Oh well, I'm not complaining.

Visitor

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2 Messages

13 d ago

I am having the same problem.  Everything works BUT turning Sony TV on.  I even tried the 991.

Official Employee

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125 Messages

Hi there, can you attempt the following steps:

 

Press the Setup button until the LED at the top of the remote changes from red to green.

Press 9-8-1.

The LED will blink green twice to indicate that the remote was reset.

 

Please let us know if this worked or if you need additional assistance, please send us a private chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon at the top right of the page.


 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

Thank you so much! 😊

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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2 Messages

It is not a voice remote.  So 9-8-1 will not work.  I did try the 9-9-1.

Official Employee

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11 Messages

Thank you for attempting these steps and letting us know that you are having the same problem still. You mentioned that all other functions work besides the power option for the TV. When paired to the TV, you should have the ability to control TV functions such as volume, input, and power. Dose the volume work still?

 

Let’s try working on this and I can troubleshoot remotely (no pun intended 😊). We are here to support you and make sure you have the best experience with all your services. Please send us a private chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon at the top right of the page.


 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Visitor

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1 Message

7 d ago

I am having the exact same problem but with a Sylvania TV and the solution you offered didnt change anything but made ne have to re-pair the remote and still having same issue. Ugh

Official Employee

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118 Messages

Hello, @user_d9f431. Please see this helpful support article to walk you through how to pair and program your remote to your TV https://comca.st/3x4LKtU . There are several different methods outlines there if the one provided above didn't work for you. 

 

If this article doesn't help you and you still need assistance, then please send a private message with your first and last name to "Xfinity Support", by clicking on the Peer to Peer chat icon at the top right of the page. We are here around the clock to support you!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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