Remote turns off tv, but won't turn it on.

Hi there, can you attempt the following steps:

Press the Setup button until the LED at the top of the remote changes from red to green.

Press 9-8-1.

The LED will blink green twice to indicate that the remote was reset.

Please let us know if this worked or if you need additional assistance, please send us a private chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon at the top right of the page.

 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Thank you so much! 😊

It is not a voice remote.  So 9-8-1 will not work.  I did try the 9-9-1.

Thank you for attempting these steps and letting us know that you are having the same problem still. You mentioned that all other functions work besides the power option for the TV. When paired to the TV, you should have the ability to control TV functions such as volume, input, and power. Dose the volume work still?

Let’s try working on this and I can troubleshoot remotely (no pun intended 😊). We are here to support you and make sure you have the best experience with all your services. Please send us a private chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon at the top right of the page.

 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Hello, @user_d9f431. Please see this helpful support article to walk you through how to pair and program your remote to your TV https://comca.st/3x4LKtU . There are several different methods outlines there if the one provided above didn't work for you. 

If this article doesn't help you and you still need assistance, then please send a private message with your first and last name to "Xfinity Support", by clicking on the Peer to Peer chat icon at the top right of the page. We are here around the clock to support you!