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1 Message
07/29/2026 1:24 AM
it's saying the remote is not paired to the tv
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Official Employee
2.8K Messages
2 months ago
Thank you for reaching out to us @user_umgtc3! Just to confirm, are you having issues pairing the remote to the cable box or to the TV?
We have step by step guides on how to activate each of our remotes here:https://www.xfinity.com/support/remotes
@XfinityAldrik issue with remote not working, unable to resolve with Xfinity and trying to schedule a in home visit by TECH with no success within the system.
XfinityAldrik
Official Employee
•
2.8K Messages
2 months ago
Thank you for reaching out to us @user_umgtc3! Just to confirm, are you having issues pairing the remote to the cable box or to the TV?
We have step by step guides on how to activate each of our remotes here:
https://www.xfinity.com/support/remotes
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