Visitor
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1 Message
Re: "remote not working"
@XfinityAldrik issue with remote not working, unable to resolve with Xfinity and trying to schedule a in home visit by TECH with no success within the system.
Visitor
•
1 Message
@XfinityAldrik issue with remote not working, unable to resolve with Xfinity and trying to schedule a in home visit by TECH with no success within the system.
XfinitySara
Official Employee
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3K Messages
7 hours ago
Hello, @user_c5sex6! Thanks for commenting on another user's post regarding your similar concerns. I'm sorry to hear about the trouble you're having, and I'd love to see what we can do to help! Before we take this "offline" to schedule a Trouble Call, let's see if everything else that can be tried first is done. Have you recently reviewed how to pair, program, and factory reset your Xfinity remote as seen HERE? Regarding the issues with scheduling, have you attempted to request a tech visit through our Xfinity Assistant, HERE? You should also have the option to request a replacement remote via the chat, if you want to try that. Alternatively, new remotes should be available at our Xfinity Stores (search for a location near you HERE). Please let me know if any of these options help!
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