Visitor
•
1 Message
Remote not working
Remote not working
Tried the A and D buttons but no response
Tried new batteries , again no response
Tried disconnect box for few minutes, again no response
Visitor
•
1 Message
Remote not working
Tried the A and D buttons but no response
Tried new batteries , again no response
Tried disconnect box for few minutes, again no response
XfinityJeff
Official Employee
•
716 Messages
4 hours ago
Greetings @user_st9zmd, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear that your remote stopped working, I know how frustrating that can be, but you have come to the right place for assistance with this issue. If you look at the back of the remote, there should be a number listed on the remote, like XR11 or XR15. Can you see what that number is?
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