U

Visitor

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6 Messages

Sunday, June 4th, 2023 6:02 AM

Closed

Remote not selecting input option

I have a new LG tv. When pressing the x1 remote input, the input options show up on the tv display. With the tv remote, I have to press enter to select the specific input. The enter on the xfinity remote doesn’t do anything. I’d like to avoid using the LG remote. I saw a thread like this from 3 years ago, but no solution was offered. Has anyone been able to fix this? 

Official Employee

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3K Messages

2 years ago

Hey there, @user_9f768c, thanks for reaching out through Xfinity Forums regarding your remote control. Congrats on your new LG TV. I definitely understand wanting to pair your X1 remote as it is so convenient to use one remote. Have you tried unpairing and repairing the remote control? Here is a link with the details on how to pair the remote, https://www.xfinity.com/support/articles/programming-your-xfinity-remote.

Visitor

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6 Messages

@XfinityJeniece​ yes, I did try that, and it didn’t work

Gold Problem Solver

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26.3K Messages

2 years ago

... I have to press enter to select the specific input ...

Unless Comcast has changed remote programming recently, you won't be able to use their remote to select inputs on any TV that requires the user to press an Enter or Select or OK key to change the input.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

Visitor

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6 Messages

@BruceW​ thanks. I was hoping Comcast would have fixed this problem.

Problem Solver

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322 Messages

@user_9f768c Does the remote work for other functions on the TV besides switching the input?

I no longer work for Comcast.

Visitor

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6 Messages

Yes, almost everything else works

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