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user_9ce8d3
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Visitor

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6 Messages

Wednesday, June 9th, 2021 9:15 PM

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Remote mute button not working

I just picked up a replacement XR15 remote and paired it up my Samsung TV.  Everything works EXCEPT the mute button.  When I press the mute button the tv momentarily mutes and then the sound comes back on.  I have tried repairing the remote without success.

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3 years ago

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XfinityAirelle

Official Employee

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2.1K Messages

3 years ago

Hi there! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there! 

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user_9ce8d3

Visitor

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6 Messages

I thought I had posted my question publicly and no, my question has not been answered.

3 years ago

0

XfinityThomasC

Official Employee

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2K Messages

Hello @user_9ce8d3! Please send a private message with your name and service address by clicking on the chat icon so I can further assist. Here are the steps:

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support” in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_9ce8d3

Visitor

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6 Messages

3 years ago

Problem has been resolved.  My sound bar   had not been linked with the remote.

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XfinityMarcos

Official Employee

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1.9K Messages

That's awesome to hear, @user_9ce8d3! I know it's not a major thing, but it can be pretty annoying to not have everything set up properly and linked to the one remote. I appreciate you sharing your time with us over the forum. If you should have any other questions or concerns, please feel free to create a new post. Have a great weekend and be safe out there! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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