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Visitor

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3 Messages

Wed, Jun 9, 2021 9:15 PM

Remote mute button not working

I just picked up a replacement XR15 remote and paired it up my Samsung TV.  Everything works EXCEPT the mute button.  When I press the mute button the tv momentarily mutes and then the sound comes back on.  I have tried repairing the remote without success.

Responses

Official Employee

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297 Messages

2 m ago

Hi there! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there! 

Visitor

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3 Messages

2 m ago

Problem has been resolved.  My sound bar   had not been linked with the remote.

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