U

Visitor

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1 Message

Tuesday, May 30th, 2023 10:29 PM

Closed

Remote buttons

This new remote is impossible for my wife to use, she can’t push the buttons ! 

Gold Problem Solver

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5.9K Messages

2 years ago

You can keep that remote and pick up a free remote that will work for your wife at the nearest service center.

Gold Problem Solver

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26.4K Messages

2 years ago

This new remote is impossible for my wife to use, she can’t push the buttons ! 

You can see the locations of Service Centers and Xfinity Stores at https://www.xfinity.com/support/service-center-locations.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

Official Employee

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232 Messages

2 years ago

Hello, @user_0954d5. Were you able to go to one of our Xfinity stores to get a remote that will work for your wife?

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