Reminders that can not be deleted

I continue to get reminders for programs that I NO LONGER HAVE INTEREST IN AND CANNOT DELETE THEM ACCORDING TO THE PUBLISHED PROCEDURE YOU HAVE. THE OPTIONS TO DELETE DO NOT EXIST. THIS IS BECOMING VERY ANNOYING AND IF YOU CANNOT FIX THIS I WILL CANCEL MY SERVICE WITH XFINITY.

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XfinitySeth

Official Employee

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663 Messages

3 months ago

Hey there user_k7wjox 👋 I know exactly how annoying it can be to receive notifications for things that I couldn't care less about, whether it be on my TV, my phone, or anywhere else, so you've brought this to the right place as Xfinity does actually have a way to manage reminders for specific series through our X1 equipment 👍 To delete reminders on your X1 box, follow these steps:

Using the on-screen guide, find and highlight the program for which you set a reminder, then press the INFO button on your remote.
Highlight Reminder Options and press the OK button.
Select Cancel Series Reminder and press the OK button.
A confirmation message will appear, indicating that the reminder has been canceled.

This process will remove the reminder from your scheduled list. Please give these steps a try and let me know if they work for you!

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user_uunxqx

Visitor

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1 Message

2 months ago

I did exactly that and it does not give me the option of reminders

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XfinityDemitrius

Official Employee

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2.3K Messages

Thank you for visiting our official Xfinity Forums Community support page @user_uunxqx. I am sorry to hear the steps did not work. After deleting the recordings, would you be able to perform a quick system refresh and DVR sync to see if that helps clear things up?

To perform a system refresh, you can follow the steps on our 'X1 System Refresh feature overview' support page. For the Sync DVR feature, you would want to go into the settings (Gear), choose Device Settings, and select Sync DVR. This should help sync the settings and recordings with the Xfinity Stream service and cloud storage.

Give this a try and let us know if you are still experiencing issues.

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2 months ago

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tom_6c0a51

Visitor

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1 Message

Hi @user_uunxqx , Another way to cancel unwanted reminders is to select from Future Schedules.

Go to Saved -> Schedules then select Reminders from the drop down menu Recordings is displayed as the default Schedules displays but Reminders are selectable, see images below.

From there find the future reminder you want to change or cancel and select to go "Reminder Options".

Hope this helps.

(edited)