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hifi459
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Contributor

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79 Messages

Thu, Apr 9, 2020 12:00 PM

Reminders not working

Program reminders not appearing on screen. The list does show up on guide but at time of program reminder does no appear 

Every once & a while the reminder pops up on screen at time of show but its intermittent but most often not working anyone else reporting this issue?

Responses

ComcastTeds

Official Employee

 • 

18.9K Messages

1 y ago

@Miacolotr19079 

 

Apologies for this issue and experience.  Thanks also for your continued patience. I wanted to share a bit of an update and some background below:

 

Our engineering team is aware of and is working on this issue with Reminders.

 

High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.

 

A customer with a large amount of reminders is much more likely to experience random drops because of it.

 

Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.

 

The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
ComcastTeds

Official Employee

 • 

18.9K Messages

1 y ago

@Kp1965 

 

Apologies for this issue and experience.  Thanks also for your continued patience. I wanted to share a bit of an update and some background below:

 

Our engineering team is aware of and is working on this issue with Reminders.

 

High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.

 

A customer with a large amount of reminders is much more likely to experience random drops because of it.

 

Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.

 

The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
ComcastTeds

Official Employee

 • 

18.9K Messages

1 y ago

@Flapenguin 

 

Apologies for this issue and experience.  Thanks also for your continued patience. I wanted to share a bit of an update and some background below:

 

Our engineering team is aware of and is working on this issue with Reminders.

 

High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.

 

A customer with a large amount of reminders is much more likely to experience random drops because of it.

 

Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.

 

The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
ComcastTeds

Official Employee

 • 

18.9K Messages

1 y ago

@ABPa 

 

Apologies for this issue and experience.  Thanks also for your continued patience. I wanted to share a bit of an update and some background below:

 

Our engineering team is aware of and is working on this issue with Reminders.

 

High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.

 

A customer with a large amount of reminders is much more likely to experience random drops because of it.

 

Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.

 

The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
ComcastTeds

Official Employee

 • 

18.9K Messages

1 y ago

@Southside50 

 

Apologies for this issue and experience.  Thanks also for your continued patience. I wanted to share a bit of an update and some background below:

 

Our engineering team is aware of and is working on this issue with Reminders.

 

High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.

 

A customer with a large amount of reminders is much more likely to experience random drops because of it.

 

Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.

 

The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
ComcastTeds

Official Employee

 • 

18.9K Messages

1 y ago

@MrMikeinSac1 

 

Apologies for this issue and experience.  Thanks also for your continued patience. I wanted to share a bit of an update and some background below:

 

Our engineering team is aware of and is working on this issue with Reminders.

 

High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.

 

A customer with a large amount of reminders is much more likely to experience random drops because of it.

 

Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.

 

The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

 • 

3 Messages

1 y ago

Getting a new box won't help. Already did that last week. Deleted every timer...reset on new box nothing helps. We have to keep calling to report because Comcast refuses to look at this forum and actually fix the problem. 3 weeks and counting
hifi459

Contributor

 • 

79 Messages

1 y ago

They are on it. See post marked best answer or 1 down below your post👇👇

New Poster

 • 

1 Message

1 y ago

Bull, fbi, the voice, Chicago med, Chicago fire, Chicago pd, station 19, spring baking championships are a few Of the shows that my reminders aren’t working on. None of them are working.
ComcastTeds

Official Employee

 • 

18.9K Messages

1 y ago

@nob58 

 

Apologies for this issue and experience. Thanks also for your continued patience. I wanted to share a bit of an update and some background below:

 

Our engineering team is aware of and is working on this issue with Reminders.

 

High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.

 

A customer with a large amount of reminders is much more likely to experience random drops because of it.

 

Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.

 

The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
ComcastTeds

Official Employee

 • 

18.9K Messages

1 y ago

@MichaelCahn 

 

Apologies for this issue and experience. Thanks also for your continued patience. I wanted to share a bit of an update and some background below:

 

Our engineering team is aware of and is working on this issue with Reminders.

 

High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.

 

A customer with a large amount of reminders is much more likely to experience random drops because of it.

 

Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.

 

The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

 • 

1 Message

1 y ago

I have only one(1) reminder and it stopped working a couple of weeks ago !

New Poster

 • 

1 Message

1 y ago

Mine is stamped 4/14 and I have the same problem for the last 2 weeks.

Regular Visitor

 • 

6 Messages

1 y ago

I am having a hard time rationalizing paying my almost $200 bill again this month, when something as basic as "program reminder" isn't working.  I'm a long time customer and have never missed a payment, even when channels are removed, and there's frequent program interruption.  For the last week in March and now the entire month of April, this hasn't been working.  Why should I be expected to pay the full amount, when I'm not receiving the full product?  I rarely contact Comcast for help, I just live with the problems.  A call w/an agent today got me one set program to work.  Now, it's not working again.

CCAndrew

Diamond Problem Solver

 • 

25.9K Messages

1 y ago

Read the best answer from the Official Employee.

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