Contributor
•
80 Messages
Reminders not working
Program reminders not appearing on screen. The list does show up on guide but at time of program reminder does no appear
Every once & a while the reminder pops up on screen at time of show but its intermittent but most often not working anyone else reporting this issue?
CCAndrew
Gold Problem Solver
•
25.9K Messages
5 years ago
0
Panther-17
Contributor
•
23 Messages
5 years ago
My release version is the same: 112.0.2, time stamp 04/09/20 3:32 pm, XRE Protocol Version 2.8.0. Are the reminders not working an issue with some "update" they did?? I got this box last summer, so why is the release time stamp changed? Sorry, not very technically updated so I have to ask silly questions. I'd hate to get another box; do they charge to deliver a new one?? Help, would hate to have to write down my reminders each day!!!
0
0
Panther-17
Contributor
•
23 Messages
5 years ago
Just saw ComcastTed's reply, just want my name added to the long list. How will we know it's fixed; will they send a notification, check back here??
0
0
Panther-17
Contributor
•
23 Messages
5 years ago
ComcastTed, been having same issue for a few weeks. My tv box info:
Release version: 112.0.2
Release time stamp: 04/09/20; 3:32 pm
XRE Protocol Version: 2.8.0
Receiver: Native version: 4.0.0
STB Timestamp: Thu 13 Feb 2020 12:05:28 AM UTC
Some shows I have scheduled for recurring reminders:
Sunday, April 19
12:25 a: Friends
12:55 a: Friends
10:59 p: Seinfeld
Monday, April 20
5:55 p: All In The Family
10:59 p: Seinfeld
11:59 p: *** In The City (sorry, told it was a "bad word")
Tuesday, April 21
9:59 a: Bewitched
10:29 a: Bewitched
5:55 p: Little People, Big World
I also tried to fix things by deleting all reminders, doing a System Restart, System Refresh and then readding the reminders....worked for one show one time, then nothing. HELP!! I would hate to get a new box, again....thank you.
0
0
CCAndrew
Gold Problem Solver
•
25.9K Messages
5 years ago
If you read @ComcastTeds reply, this was at the bottom. Check back in a few weeks, it will be awhile before a fix is implemented
Marking this post as Best Answer for now , will update as more information and timing for the fix becomes available.
0
TigerJr
Contributor
•
108 Messages
5 years ago
0
lifeofspice
New Poster
•
1 Message
5 years ago
I'm adding my problem here too.
I only have two reminders, but they aren't reminding.
1) Sunday Morning Show, channel 4, Sundays 8am
2) Rachel Maddow, MSNBC, Every night at 7pm
0
0
TigerJr
Contributor
•
108 Messages
5 years ago
As I indicated previously I greatly appreciate Xfinity team working on a solution but hope you can reprioritize restoring this feature since it is almost always resulting in the reminders not working and treat the number of reporters here as a sample of a larger systemic problem.
0
thomasneilson
Regular Visitor
•
2 Messages
5 years ago
Don't talk about it, fix it
0
Southside50
Frequent Visitor
•
7 Messages
5 years ago
0
Eerieglow
New Poster
•
2 Messages
5 years ago
0
CCAndrew
Gold Problem Solver
•
25.9K Messages
5 years ago
@Eerieglow and all
You’re absolutely right, read the Official Employee response in this thread. Click on go to best answer
0
OggiesDoggies
New Poster
•
1 Message
5 years ago
Add me to the long list of people with reminders not working.
Release version 112.1.0
Release time stamp 04/14/2020
0
0
Miacolotr19079
New Poster
•
1 Message
5 years ago
saw a post where you wanted examples:
1) The reminders show up in the guide, so you can see them.
2) Restarted the Box
3) Toggled on/off the notification under settings preferrences.
4 Below is an example on a Monday setup
Show: 911 on 103 KAYUD (no changes to this schedule in months).
Reminder Options below.
Reminder time: ON TIME
DISPLAY ON ALL TV's
Episode Type: NEW EPISODES ONLY
Channel: HD Preferred.
Do not have a large amount of reminders (3 a day).
Stopped working within the last 2 weeks. Not random, No popups at all.
Only 1 box at home.
Have restarted the Box
Have toggled the Notification on/off just to see if it works.
0
0
CCAndrew
Gold Problem Solver
•
25.9K Messages
5 years ago
0