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hifi459
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Contributor

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79 Messages

Thu, Apr 9, 2020 12:00 PM

Reminders not working

Program reminders not appearing on screen. The list does show up on guide but at time of program reminder does no appear 

Every once & a while the reminder pops up on screen at time of show but its intermittent but most often not working anyone else reporting this issue?

Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago

In this thread click on best answer for an Official Employee response
Panther-17

Frequent Visitor

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12 Messages

1 y ago

My release version is the same:  112.0.2, time stamp 04/09/20 3:32 pm, XRE Protocol Version 2.8.0.  Are the reminders not working an issue with some "update" they did??  I got this box last summer, so why is the release time stamp changed?  Sorry, not very technically updated so I have to ask silly questions.  I'd hate to get another box; do they charge to deliver a new one??  Help, would hate to have to write down my reminders each day!!!

Panther-17

Frequent Visitor

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12 Messages

1 y ago

Just saw ComcastTed's reply, just want my name added to the long list.  How will we know it's fixed; will they send a notification, check back here??

 

Panther-17

Frequent Visitor

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12 Messages

1 y ago

ComcastTed, been having same issue for a few weeks.  My tv box info:

Release version:  112.0.2

Release time stamp: 04/09/20; 3:32 pm

XRE Protocol Version: 2.8.0

Receiver: Native version: 4.0.0

STB Timestamp: Thu 13 Feb 2020 12:05:28 AM UTC

 

Some shows I have scheduled for recurring reminders:

Sunday, April 19

12:25 a:  Friends

12:55 a:  Friends

10:59 p:  Seinfeld

Monday, April 20

5:55 p:  All In The Family

10:59 p:  Seinfeld

11:59 p:  *** In The City  (sorry, told it was a "bad word")

Tuesday, April 21

9:59 a:  Bewitched

10:29 a:  Bewitched

5:55 p:  Little People, Big World

 

I also tried to fix things by deleting all reminders, doing a System Restart, System Refresh and then readding the reminders....worked for one show one time, then nothing.  HELP!!  I would hate to get a new box, again....thank you.

 

CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago

@Panther-17
If you read @ComcastTeds reply, this was at the bottom. Check back in a few weeks, it will be awhile before a fix is implemented

Marking this post as Best Answer for now , will update as more information and timing for the fix becomes available.
TigerJr

Contributor

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44 Messages

1 y ago

The Xfinity technical team are working on a fix. Concerning your release version you should expect monthly updates since Xfinity pushes that automatically to your boxes.

New Poster

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1 Message

1 y ago

I'm adding my problem here too.

I only have two reminders, but they aren't reminding.

1) Sunday Morning Show, channel 4, Sundays 8am

2) Rachel Maddow, MSNBC, Every night at 7pm

TigerJr

Contributor

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44 Messages

1 y ago

Hi ComcastTeds,
As I indicated previously I greatly appreciate Xfinity team working on a solution but hope you can reprioritize restoring this feature since it is almost always resulting in the reminders not working and treat the number of reporters here as a sample of a larger systemic problem.

Regular Visitor

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1 Message

1 y ago

Don't talk about it, fix it

Frequent Visitor

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7 Messages

1 y ago

Same problem with reminders for about 3 weeks. Time, channel, program....doesn't matter.

New Poster

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2 Messages

1 y ago

Started about 10-12 days ago with single reminders not working, now has devolved into series weekly reminders not working. Lame. A box reset did nothing. This is not a box issue, this is. Comcast programming glitch.
CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago


@Eerieglow and all
You’re absolutely right, read the Official Employee response in this thread. Click on go to best answer

New Poster

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1 Message

1 y ago

Add me to the long list of people with reminders not working.

Release version 112.1.0

Release time stamp 04/14/2020

New Poster

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1 Message

1 y ago

saw a post where you wanted examples:

1)   The reminders show up in the guide, so you can see them.

2)  Restarted the Box

3)  Toggled on/off the notification under settings preferrences.

4   Below is an example on a Monday setup

Show:  911 on 103 KAYUD   (no changes to this schedule in months).

Reminder Options below.

Reminder time:  ON TIME

DISPLAY ON ALL TV's

Episode Type:  NEW EPISODES ONLY

Channel:  HD Preferred.

 

Do not have a large amount of reminders (3 a day).

Stopped working within the last 2 weeks.   Not random, No popups at all.

Only 1 box at home.

Have restarted the Box

Have toggled the Notification on/off just to see if it works.

 

CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago

No more examples are necessary

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