Recurring error codes rdk-03033 and xre-03090

Several times a day I can’t change channels and will get an error message, Rdk-03033 problem connecting to the internet or xre-03090 sorry there seems to be some trouble. If I wait a minute and try again it will work SOME of the time. Frequently I have to unplug the tv box to get things to work. The light on the cable box flashes frequently throughout the day. I got a new tv box from the local xfinity office and still have problems.

It is as if my signal fades in and out. I asked about getting the line checked and Xfinity wants to charge me $100.00 to come check the signal of their line.

How can I get this problem resolved?

Responses

Accepted Solution

CCXavier

Official Employee

•

695 Messages

2 years ago

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

0

XfinityThomasA

Official Employee

•

2.3K Messages

2 years ago

It was a pleasure speaking with you! And, thank you again for allowing us the chance to assist with troubleshooting, and resolving this issue. I hope this process was easy for you and that you'd continue to utilize the Xfinity Forums as a helpful resource.

0

U

user_de4e52

Contributor

•

12 Messages

2 years ago

I have the same problem all too frequently. There are way too many problems with these comcast boxes.

I have exchanged 2 boxes recently but still have the same problems and maybe a couple new ones.

If this were my product, I would be ashamed.

0

nuke991

Visitor

•

3 Messages

2 years ago

Does anyone have a fix on this issue? It’s incredibly frustrating!

1

XfinityArmand

Official Employee

•

2.1K Messages

Hi there! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and want to help out in any way that we can. Please feel free to shoot us a private message so that we can get started.

To send a "direct message" / "private message" message to Xfinity Support:

• Click "Sign In" if necessary

• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

• - An "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

A

Adlex91

Visitor

•

1 Message

2 years ago

They need to resolve this. Months after the first post and customers are still experiencing it.

it’s incredibly frustrating considering how much we pay for this service.

im about to cancel

1

XfinityOrlandoM

Official Employee

•

2K Messages

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

U

user_178ef5

Visitor

•

5 Messages

2 years ago

I’m having the same issue!!!

0

X1

user_ee283d

Recurring error codes rdk-03033 and xre-03090

CCXavier

XfinityThomasA

user_de4e52

nuke991

XfinityArmand

Adlex91

XfinityOrlandoM

user_178ef5

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