Contributor
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302 Messages
Recordings vanishing
Has anybody ever figured out why recording continue to disappear from your library. Just noticed all my Eagles super bowl stuff is now gone. I have literally lost hundreds of recordings thru the years. Recorded Woodstock at least 3 times and every time it has vanished. Love the X1 otherwise, but this really bugs me. Had the Super Bowl, the Mic'd up show and the post game live and it is all gone
user_5b0fd4
Contributor
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165 Messages
2 days ago
After one year they drop recordings.
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XfinityAldrik
Official Employee
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2.5K Messages
10 hours ago
Thank you for reaching out @skintime! I completely understand why this would be frustrating, especially with once in a lifetime content. This is related to X1 DVR recording retention rules. As a quick step you can try right now:
Previously, the X1 DVR had an option to “Save Until I Delete”. Recordings that were recorded with that option were grandfathered with that retention rule and can still remain available, while newer recordings follow the current retention settings.
For reference, we have an official overview of X1 DVR recording retention and save options here.
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