Recording on DVR are skipping

Hello,

In the last few days all of my DVR recordings will not play back without several skips in the programs. I can not watch any of the recorded shows without interruptions. I’ve unplugged, turned off, restarted, ect. Nothing seems to be fixing it. Please help!

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

lacquer

Contributor

•

26 Messages

6 years ago

I had the comcast technician here yesterday and was on the phone with at least three techs over the outage time period (when the "recordings" were not playing, but reverting to non-fastforwardable content from CBS, ABC or wherever). They all said that all the programs now come from the "cloud" - which means a server somewhere. It is how you can access them from your phone, your tablet, or whatever else you may want to view them on. There may be a hard drive, but it is not in use any longer. During the outage of last week that connection to the server (cloud) where they were stored is what was broken. People with choppy recordings are getting them perhaps due to faulty wiring/equipment something on the pole - as I used to with my non-HD Roku box. I don't think that those of us with comcast internet would even need the legacy "DVR" box. I can go to my comcast account and schedule recordings. I think it is legacy for their internet users.

TerriB

Contributor

•

3.1K Messages

6 years ago

@lacquer wrote:

I can go to my xfinity personal account page and schedule recordings. I don't need to use the remote to schedule them. I believe the version of "seal team" for instance I watched (and which had to come from CBS) is pulling from the cloud. Otherwise there would not have been an issue last week. My DVR was fine then and is fine now after the outage - it was never affected. Shows I've recorded are coming from the cloud in spite of the fact that the box is here in my living room. That was why there was the issue last week. This is what I was told by Tier 2 (two separate people) support and the technician who was actually at my house. And now my recordings are coming through fine from the cloud. I believe the box is redundant (but I have to pay $10 a month for it) since I have Comcast internet. If you lived in a household without an internet connection you would definitely need the DVR box to choose programs and manage them. Something like a firestick for Comcast would work to choose the programs on the TV or a Comcast channel on the firestick. As long as you have an internet connection. I live in a big city and I know they just upgraded the Comcast equipment on a cell tower very near my house.

What does the remote have to do this? When I said 'remote' I was referring to the remote recording app because thats how its been referred to since the function was done other than with the TV DVR. Sorry but unless you can detail step by step how you schedule recordings from your account I do not believe you since thats what was taken away. We can no longer manage recordings from computer/phone/tablet and its well documented....period. If you have a magic way to do it please share. I live just outside Wash DC speaking of a big city and new equip on a cell tower has ZERO to do with scheduling recordings. You cannot and I repeat cannot record or manage recordings from anything other than the physcial DVR . This feature was removed Nov 2017.

@CCAndrew @ComcastJessie please make it clear we cannot manage recordings other than from the DVR on set top box. This person just does not 'get it'.

Here is the first post about it on the long Comcast forum thread on this:

https://forums.xfinity.com/t5/Stream-TV-App/Can-t-set-recordings-from-stream-app/m-p/3006430#M10834

Here are some articles about what happened and there are lots more:

https://www.geekwire.com/2017/comcast-subscribers-lose-ability-set-dvr-recordings-via-xfinity-remote-app-cable-giant-loses-patent-fight-tivo/

https://www.multichannel.com/blog/comcast-pulls-remote-dvr-scheduling-feature-stream-app-416841

CCAndrew

Gold Problem Solver

•

25.9K Messages

6 years ago

Are you sure you have a DVR? There are markets where you can record without having a physical DVR but only a secondary box (hence, the $10 charge and not $20).

TerriB

Contributor

•

3.1K Messages

6 years ago

@CCAndrew wrote:
Are you sure you have a DVR? There are markets where you can record without having a physical DVR but only a secondary box (hence, the $10 charge and not $20).

Lacquer stated that there is a dvr in the home. I think there needs to be a definitive answer from you or Jessie on this. I tried to show him written proof from Comcast Forum and other sources but he/she insists that it can be done from the account page and I asked for detail steps. This is getting absurd

Also...my DVR service is included in my bundle so there is no separate charge shown for it at all

lacquer

Contributor

•

26 Messages

6 years ago

My account says I have an X1 TV box. Sorry for the sideways photo.

1 Attachment

20190130_100807.jpg

burnside894

New Poster

•

1 Message

6 years ago

Yes that's been happening yesterday

roxsox

Regular Visitor

•

2 Messages

6 years ago

Well, it was better for a few weeks and now..... back to skipping. EXTREMELY IRRITATED! After all the drama I have been through since October.... with literally only ONE employee caring to fix things.... now this.... this is not acceptable. Not for what we pay. As a customer, I really don’t see much care for giving us the best service. One employee.... ONE listened and resolved an issue for me after multiple attempts over several months. And now.... this.... not happy.

X1

Blee926

Recording on DVR are skipping

lacquer

TerriB

CCAndrew

TerriB

lacquer

burnside894

roxsox

New to the Community?