About lacquer

My account says I have an X1 TV box.  Sorry for the sideways photo. ... View more

I can go to my xfinity personal account page and schedule recordings.  I don't need to use the remote to schedule them.  I believe the version of "seal team" for instance I watched (and which had to come from CBS) is pulling from the cloud.  Otherwise there would not have been an issue last week.  My DVR was fine then and is fine now after the outage  - it was never affected.  Shows I've recorded are coming from the cloud in spite of the fact that the box is here in my living room.  That was why there was the issue last week.  This is what I was told by Tier 2 (two separate people) support and the technician who was actually at my house.  And now my recordings are coming through fine from the cloud.  I believe the box is redundant (but I have to pay $10 a month for it) since I have Comcast internet.  If you lived in a household without an internet connection you would definitely need the DVR box to choose programs and manage them.   Something like a firestick for Comcast would work to choose the programs on the TV or a Comcast channel on the firestick.  As long as you have an internet connection.  I live in a big city and I know they just upgraded the Comcast equipment on a cell tower very near my house.  ... View more

I had the comcast technician here yesterday and was on the phone with at least three techs over the outage time period (when the "recordings" were not playing, but reverting to non-fastforwardable content from CBS, ABC or wherever).  They all said that all the programs now come from the "cloud" - which means a server somewhere.  It is how you can access them from your phone, your tablet, or whatever else you may want to view them on.  There may be a hard drive, but it is not in use any longer.  During the outage of last week that connection to the server (cloud) where they were stored is what was broken.  People with choppy recordings are getting them perhaps due to faulty wiring/equipment something on the pole - as I used to with my non-HD Roku box.  I don't think that those of us with comcast internet would even need the legacy "DVR" box.  I can go to my comcast account and schedule recordings.  I think it is legacy for their internet users. ... View more

The programs you watch via your DVR are not actually on your DVR.  The DVR is just the conduit for choosing them and connecting you to the cloud where they are stored.  If they are choppy it could be a failure of your devices, wiring outside your house, or hardware.  If you don't pay Comcast for internet service then it wouldn't help to run the speedtest, but I know that when my Roku device got old I got choppy programs and errors.   ... View more

How odd that your programs would be choppy.  Have you checked your speed at speedtest.xfinity.com?  I'm betting 166 mb download speed on my tablet.  You might need a technician to come out.  Have you called customer service?  In the Seattle area new programs are not going to CBS, but are being downloaded from the cloud.  Our problems are resolved. ... View more

@TerriB wrote: @lacquer wrote: Yesterday (January 28th 2019) I got the phone call from Comcast saying that their "outage" had been corrected.  However I was still getting the blue circle error message when I tried to watch from my DVR - sending me to the CBS on demand version with the commercials.    The technician said something is wrong with my device and a technician will be out tomorrow morning.  I'll let everyone know what he or she says.  Maybe the "outage" has fried the boxes.  My old recordings prior to Thursday the 24th of January are working fine.  The only affected recordings are those from Thursday the 24th to yesterday.  I just checked a recording from last night and it is working normally - no blue circle.  So my guess is that the technician is coming out for nothing. We all seem to have different days affected. Last Wednesday the 23rd was our bad day. Interesting... ... View more

Yesterday (January 28th 2019) I got the phone call from Comcast saying that their "outage" had been corrected.  However I was still getting the blue circle error message when I tried to watch from my DVR - sending me to the CBS on demand version with the commercials.    The technician said something is wrong with my device and a technician will be out tomorrow morning.  I'll let everyone know what he or she says.  Maybe the "outage" has fried the boxes.  My old recordings prior to Thursday the 24th of January are working fine.  The only affected recordings are those from Thursday the 24th to yesterday.  I just checked a recording from last night and it is working normally - no blue circle.  So my guess is that the technician is coming out for nothing. ... View more

I recommend calling them.  They might send out a technician.  I'll post after the technician comes on Tuesday morning.....  Good luck! ... View more

My situation is a bit different, the recordings which show on my DVR are not pulling from the cloud (where they are actually stored according to Comcast).  Even after the phone call saying everything had been fixed when I went to my DVR program it showed the blue circle and an error message saying my program was not found and redirected me to CBS which won't let me fast forward through the commercials.  The Comcast tier 2 technician says my box is somehow at fault so I have a techician coming out Tuesday.  We'll see.  For now I'm watching the old programs from before the issue started last Thursday.  And they credited me $20. ... View more

Comcast says this started on Thursday.  Our DVR recordings are actually not on our boxes, but instead on the Comcast servers in the cloud.  The connection between our TVs and the cloud is broken somehow and they are working to fix it.  They are not sure when it will be fixed, but they are working on it and many people are affected.  They say that if you call and report it you will be reimbursed for the time lost being able to use the service.  They will also notify via email when it is fixed if you call them.  The tier one folks mostly are not aware of the problem, I had to go to Tier 2 to get an answer and it took some time - just a heads up.... ... View more