New Poster
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1 Message
Recording on DVR are skipping
Hello,
In the last few days all of my DVR recordings will not play back without several skips in the programs. I can not watch any of the recorded shows without interruptions. I’ve unplugged, turned off, restarted, ect. Nothing seems to be fixing it. Please help!
In the last few days all of my DVR recordings will not play back without several skips in the programs. I can not watch any of the recorded shows without interruptions. I’ve unplugged, turned off, restarted, ect. Nothing seems to be fixing it. Please help!
Responses
ed410
New Poster
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1 Message
2 y ago
Super frustrating to see that Comcast continues to hike rates and fees with little to show for it. It's no wonder some are cutting the cord and finding alternative means for video entertainment. I've been on the fence now for a while....this may finally be what I needed to push me to take the leap.
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milehiguy
Regular Contributor
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287 Messages
2 y ago
Déjà vu all over again. Same pattern of poor communication that we saw when the ability to set a recording via the Stream app was removed back in Nov 2017. Most customers probably don't even know these forums exist. Just think of the hours that were unnecessarily wasted by users researching that issue when a simple email or text message could have been issued. My $.02 ...
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GypsyJoey
Contributor
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48 Messages
2 y ago
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GypsyJoey
Contributor
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48 Messages
2 y ago
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rschendel
New Poster
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3 Messages
2 y ago
Same issue in Bloomington, MN near Minneapolis
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Gkoetzner
Contributor
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26 Messages
2 y ago
It doesn't look like it's working but the page up button is 30 seconds ahead and page down is 10 second rewind
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AJ_IN_GA
New Poster
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3 Messages
2 y ago
Being in Comcasts backyard You probably have it the worst. 🙂
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Gkoetzner
Contributor
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26 Messages
2 y ago
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dlblwarren
Frequent Visitor
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12 Messages
2 y ago
We're having the same issue the past few days. Anyone have the answer? I don't see it in this thread.
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ComcastChe
Official Employee
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6.1K Messages
2 y ago
@Gkoetzner,
This is affecting multiple regions within our service footprint. We will provide more updates as they become available.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Mikep84
New Poster
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1 Message
2 y ago
I am also having issue with freezing and volume issues on recordings
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Nightwolf
Regular Contributor
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82 Messages
2 y ago
FYI if you setup a 30 second skip button on your remote, you can use it to skip commercials in On Demand programs as well.
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Leonhardt
New Poster
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1 Message
2 y ago
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AJ_IN_GA
New Poster
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3 Messages
2 y ago
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WidespreadPanic
Frequent Visitor
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9 Messages
2 y ago
It started yesterday for me. It took me a ridiculous amount of time to watch a one-hour show because I had to keep backing it up to try to get all the dialog. In some cases, it just skipped right through scenes. I thought it was my DVR & was planning on swapping it for a new one.
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