Recording movies from Turner Classic.

Why am I not able to record movies on my DVR from TCM? The message is telling me that I cannot record from that channel w/o a subscription. However, I actually did add the package that includes TCM, and I am a subscriber. What can I do to rectify this?

Responses

XfinityDemitrius

Official Employee

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1.4K Messages

3 years ago

Hi @user_ca440b,

We would be more than happy to look into the DVR and subscription issue you are encountering. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

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user_e1f536

Visitor

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1 Message

2 years ago

I'm actually experiencing this exact problem. I subscribe to the sports package just to have Turner, and as of two days ago, after many years, I get a message I need a subscription to record.

Watching is no problem, but I'm not always in front if my TV and want to record stuff!

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CCChristopher

Problem Solver

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577 Messages

@user_e1f536 Hello and thank you for reaching out over our Xfinity Community Forums. I am so sorry to hear that you are also experiencing these same issues where your cable box seemingly randomly says you must have a subscription to record. Normally that can be resolved by either tuning to a different channel and then back to the one in question, or restarting your cable box. I would also be more than happy to take a closer look, and assist you in getting this resolved once and for all, no problem! Whatever we can do to help a valued member of our Xfinity family! To get started, could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

2 years ago

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user_ca440b

Recording movies from Turner Classic.

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XfinityDemitrius

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