U

Visitor

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3 Messages

Monday, November 22nd, 2021 12:39 AM

Closed

Recording Conflict

For some reason today I started getting recording conflicts.   It will only let me schedule two recordings at a time.  It should be six allowed, as in the past.

I did a reboot and refresh, nothing changes.

how do I get this  fixed?

Visitor

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1 Message

2 years ago

I am having the same issue.  Spent an hour on the phone.  Told to wait for update.  Update came...STILL SCHEDULING CONFLICTS!!!!

Contributor

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63 Messages

@user_070a91when is the update coming???????? 

Problem Solver

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892 Messages

Hey there @mikeelkins133! I would like to take a look into the issues you are experiencing. Can you please send us a DM to begin?

 


Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

I no longer work for Comcast.

Contributor

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36 Messages

2 years ago

I am having a similar issue.  Only 2 recording at a time.  Any solutions yet?

Contributor

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36 Messages

2 years ago

I am having a similar issue.  Only 2 recording at a time.  How do we get this prioritized?

Official Employee

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933 Messages

2 years ago

Hi @user_c20efd, thank you for reaching out directly. I know how important it is to resolve the recording conflict you are experiecing.  I would be happy to look into this closer. Can you private message me your address and name?

Contributor

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36 Messages

@XfinityMikeB

[Edited: "Personal Information"] Michael

(edited)

Problem Solver

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954 Messages

Hello and thanks for reaching out @A2X1User. I am sad to hear that you are having recording issues as well and I would love to assist you. Let's get your account pulled up and start getting this resolved. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.   

Here are detailed steps to direct message us:  

  • Click "Sign In" if necessary 
  • Click the "Peer to peer chat" icon (upper right corner of this page) 
  • Click the "New message" (pencil and paper) icon 
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
  • Type your message in the text area near the bottom of the window 
  • Press Enter to send your message 

I no longer work for Comcast.

Visitor

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3 Messages

2 years ago

How do I do that.

I tried a new message in conversations but XfinityMikeB does not show up as a valid recipient.

thanks.

Official Employee

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3.4K Messages

Our deepest apologies, here are the detailed steps to direct message us: 


 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

We look forward to hearing from you, thank you! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

2 years ago

I have the same problem with Live TV streaming. The scheduled recording times are out of whack. A show that ends at 530 shows to be ending at 7:00, thus causing the conflict. The scheduled recording times are out of whack.

Official Employee

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1.2K Messages

Hello and thank you for taking the time to reach out to us through Forums @user_ee95f9. We definitely know how frustrating that can be. Let's take a closer look to see what can be causing those issues. Please send a Direct Message with your full name and address. 

 

 

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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63 Messages

Did you fix it? Let us know

Contributor

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63 Messages

Replaced box twice that did not work, paid the $10 DVR service fee and after 24 hours it works. Those of you have been told otherwise by tech support are wrong. This is your only solution. 

Visitor

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4 Messages

@mike_e133 Not yet. Complained gain.

Contributor

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63 Messages

2 years ago

Same problem here for the last two weeks

Contributor

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63 Messages

So NO that fix did not work. Comcast came today and swapped out my box for the older DVR model that still has a hard drive in it and that did not fix the problem either. When the tech went home he checked his system and he is able to record 6 channels at once.

Contributor

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63 Messages

UPDATE___My 4K box was replaced with the older X1 box that has a hard drive, now all recorded shows are pixelated and using the remote hangs up all the time. I have been unable to record more that 2 shows at once on either of the two boxes I had. Three people I talked to in support said with the 20 hours DVR service which is free that you should be able to record 6 shows at once (and it was working two weeks ago). So I called two more times since then and both people insisted that you needed to pay the monthly $10 DVR service fee. Looking at my bills from 3 months ago I was paying it. The last few months the charge is not there. I has them add the DVR service back on and I still cannot record more that two shows at once. I was told that if you have the regular 20 hours of DVR cloud service you can only record 2 shows at once. However if you go on their site and pretend your a new customer when you get to the section if you want a DVR it still says “record 6 shows at once with 20 hours of DVR Cloud service”. So which tech support people are correct?  

Contributor

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63 Messages

Paid the $10 a month service fee and it works now. 

Visitor

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3 Messages

It should work as advertised without paying some fee

Frequent Visitor

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12 Messages

2 years ago

Yesterday I started having a similar issue.  I usually have no more than 2 or 3 recordings scheduled at the same time.  I have 20 hours of cloud time, which is enough for me, as I usually watch and delete.  Now I am seeing a conflict when 2 or more shows are scheduled for the same time.  I have not had this issue before, unless I had used my 20 hours, which I am careful not to do.  The most I use at a time is 40%.  I now spent almost $180.00 a month and do not want that to go up.

Official Employee

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553 Messages

Hello @RSarley, thanks for reaching out for help on our forums! You've reached the right team to help and we can certainly assist with looking into this recording concern. In order to get started can you please send us a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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63 Messages

Is there a fix for the rest of us?

Contributor

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36 Messages

I learned that for several years I was receiving a service for which I was not entitled. To record 4 at a time you must have DVR service listed on your bill

Contributor

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63 Messages

My 4K box was replaced with the older X1 box that has a hard drive, now all recorded shows are pixelated and using the remote hangs up all the time. I have been unable to record more that 2 shows at once on either of the two boxes I had. Three people I talked to in support said with the 20 hours DVR service which is free that you should be able to record 6 shows at once (and it was working two weeks ago). So I called two more times since then and both people insisted that you needed to pay the monthly $10 DVR service fee. Looking at my bills from 3 months ago I was paying it. The last few months the charge is not there. I has them add the DVR service back on and I still cannot record more that two shows at once. I was told that if you have the regular 20 hours of DVR cloud service you can only record 2 shows at once. However if you go on their site and pretend your a new customer when you get to the section if you want a DVR it still says “record 6 shows at once with 20 hours of DVR Cloud service”. So which tech support people are correct?  

Problem Solver

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892 Messages

@vmikeelkins133! Please meet us in a DM for help in a private chat. Thank you!

I no longer work for Comcast.

Visitor

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2 Messages

2 years ago

I started having the same problem.  Haven't changed anything and all of a sudden DVR giving me recording conflicts.  What's going on?

Ed

Visitor

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3 Messages

2 years ago

I noticed it happened to me when my package was renamed Ultimate from Preferred.  

Nothing else seems to have changed and nothing was initiated by me.

Still only two recordings.

Contributor

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63 Messages

2 years ago

Is X1 Cloud DVR available to existing X1 customers with DVR service?
Yes, X1 Cloud DVR is available to all customers with X1 DVR service and is automatically included in your service for no extra charge. Once you’ve acknowledged the terms of service, you can begin using the functionality.

How can I access content using X1 Cloud DVR?
You can access DVR recordings on mobile devices with the Xfinity Stream app, or on a computer by going to the Xfinity Stream portal.

How many programs can I record simultaneously?
You can record up to six programs at one time.

So this information is outdated, you must pay the $10 a month DVR service fee, that is how I fixed my problem

Visitor

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4 Messages

2 years ago

Has the issue of getting a recording conflict and not being able to record up to 6 shows been resolved?  If so, how? I have this issue now.

Contributor

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36 Messages

@TeeCork what I have learned in this process is that only those with DVR Service on their bill actually are entitled to record more than two at a time. Many of us have not had to pay the extra$10  per month for years, but suddenly Comcast fixed the back end error with no notice. The techs we're not aware off it either apparently. Good luck!!

Visitor

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4 Messages

I'm not too sure about that. I have the following on my bill “Anyroom DVR Service $17.50
and TV Box’" and I'm still getting the recording conflict error even when having less than 6 recordings set.

Visitor

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4 Messages

@A2X1User  actually I finally talked to Xfinity. The DVR service charge was removed from my latest bill which I hadn’t  seen yet. They reinstituted it and I tested it. I was recording 5 shows at one time as a test while on the phone. Thanks for the key info.

Visitor

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4 Messages

2 years ago

I  demand a $2,346.73 refund since this problem has existed for as long as I have had Live TV.

New Poster

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5 Messages

2 years ago

Just more Comcast screwing the customer nonsense. I changed my plan to try and save some money after their latest round of fee increases. Yesterday was looking over my upcoming recordings and saw the recording conflicts and only being able to record two shows. Called Comcast to see what the problem was. Agent said they will send some signals to fix it and they would call back after it updated. They didn't call back and the problem persisted. 
Called back this morning, said the problem was not resolved. Agent said that Comcast changed their services and said if you want to record five shows at the same time (which is why I got a DVR in the first place) I would have to upgrade to get more recording space. $10.00 please if you want to record more than two shows at once.
It just never quits with this company. Take, take, take!!! So, if you want your five recording at a time back the only fix is to pay up!!

You enter into a contract for specific services for a specific price for a specific period of time and Comcast screws you by raising equipment and those stupid Broadcast TV and Regional Sport fees and the hell with your contract.  

They should be required to disclose exactly what they are being charged for Broadcast TV and Regional Sports fees because I guarantee you it's a pittance compared to what they are soaking us for. Biggest moneymaker for Comcast and a screw job for customers. These fees have more than triples in the last two years. Customers should not be charged at all for these two fees. It should be a part of your package, like it used to be and Comcast should have to refund those fees to customers.  This company continues to engage in predatory practices and the FCC should grow a pair and put an end to this nonsense for good.

Visitor

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1 Message

2 years ago

I am having this problem and Xfinity is saying it's because there are too many things recording.... but that's because they default to a minute before and after, putting 3 shows in one category eve  though they're scheduled to record "on time."

Official Employee

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1.3K Messages

Hi, @user_3e8c18, I love to record movies and shows, so I can see how this could be an annoying problem. I have your back on this and would love a chance to help figure out what's going on. Just to make sure we're on the same page, are you getting this error message when you're attempting to record 6+ items at one time or when 3 recordings are in progress? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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