U

Visitor

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3 Messages

Mon, Nov 22, 2021 12:39 AM

Recording Conflict

For some reason today I started getting recording conflicts.   It will only let me schedule two recordings at a time.  It should be six allowed, as in the past.

I did a reboot and refresh, nothing changes.

how do I get this  fixed?

Visitor

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1 Message

2 m ago

I am having the same issue.  Spent an hour on the phone.  Told to wait for update.  Update came...STILL SCHEDULING CONFLICTS!!!!

mike_e133

Contributor

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53 Messages

@user_070a91when is the update coming???????? 

Official Employee

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382 Messages

Hey there @mikeelkins133! I would like to take a look into the issues you are experiencing. Can you please send us a DM to begin?

 


Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
A2X1User

Contributor

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34 Messages

2 m ago

I am having a similar issue.  Only 2 recording at a time.  Any solutions yet?

A2X1User

Contributor

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34 Messages

2 m ago

I am having a similar issue.  Only 2 recording at a time.  How do we get this prioritized?

XfinityMikeB

Official Employee

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444 Messages

2 m ago

Hi @user_c20efd, thank you for reaching out directly. I know how important it is to resolve the recording conflict you are experiecing.  I would be happy to look into this closer. Can you private message me your address and name?

A2X1User

Contributor

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34 Messages

@XfinityMikeB

[Edited: "Personal Information"] Michael

(edited)

Official Employee

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455 Messages

Hello and thanks for reaching out @A2X1User. I am sad to hear that you are having recording issues as well and I would love to assist you. Let's get your account pulled up and start getting this resolved. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.   

Here are detailed steps to direct message us:  

  • Click "Sign In" if necessary 
  • Click the "Peer to peer chat" icon (upper right corner of this page) 
  • Click the "New message" (pencil and paper) icon 
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
  • Type your message in the text area near the bottom of the window 
  • Press Enter to send your message 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

2 m ago

How do I do that.

I tried a new message in conversations but XfinityMikeB does not show up as a valid recipient.

thanks.

XfinityAmira

Official Employee

 • 

2.6K Messages

Our deepest apologies, here are the detailed steps to direct message us: 


 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

We look forward to hearing from you, thank you! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

2 m ago

I have the same problem with Live TV streaming. The scheduled recording times are out of whack. A show that ends at 530 shows to be ending at 7:00, thus causing the conflict. The scheduled recording times are out of whack.

Official Employee

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334 Messages

Hello and thank you for taking the time to reach out to us through Forums @user_ee95f9. We definitely know how frustrating that can be. Let's take a closer look to see what can be causing those issues. Please send a Direct Message with your full name and address. 

 

 

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
mike_e133

Contributor

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53 Messages

Did you fix it? Let us know

mike_e133

Contributor

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53 Messages

Replaced box twice that did not work, paid the $10 DVR service fee and after 24 hours it works. Those of you have been told otherwise by tech support are wrong. This is your only solution. 

Visitor

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4 Messages

@mike_e133 Not yet. Complained gain.

mike_e133

Contributor

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53 Messages

2 m ago

Same problem here for the last two weeks

mike_e133

Contributor

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53 Messages

So NO that fix did not work. Comcast came today and swapped out my box for the older DVR model that still has a hard drive in it and that did not fix the problem either. When the tech went home he checked his system and he is able to record 6 channels at once.

mike_e133

Contributor

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53 Messages

UPDATE___My 4K box was replaced with the older X1 box that has a hard drive, now all recorded shows are pixelated and using the remote hangs up all the time. I have been unable to record more that 2 shows at once on either of the two boxes I had. Three people I talked to in support said with the 20 hours DVR service which is free that you should be able to record 6 shows at once (and it was working two weeks ago). So I called two more times since then and both people insisted that you needed to pay the monthly $10 DVR service fee. Looking at my bills from 3 months ago I was paying it. The last few months the charge is not there. I has them add the DVR service back on and I still cannot record more that two shows at once. I was told that if you have the regular 20 hours of DVR cloud service you can only record 2 shows at once. However if you go on their site and pretend your a new customer when you get to the section if you want a DVR it still says “record 6 shows at once with 20 hours of DVR Cloud service”. So which tech support people are correct?  

mike_e133

Contributor

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53 Messages

Paid the $10 a month service fee and it works now. 

RSarley

Frequent Visitor

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10 Messages

2 m ago

Yesterday I started having a similar issue.  I usually have no more than 2 or 3 recordings scheduled at the same time.  I have 20 hours of cloud time, which is enough for me, as I usually watch and delete.  Now I am seeing a conflict when 2 or more shows are scheduled for the same time.  I have not had this issue before, unless I had used my 20 hours, which I am careful not to do.  The most I use at a time is 40%.  I now spent almost $180.00 a month and do not want that to go up.

Official Employee

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260 Messages

Hello @RSarley, thanks for reaching out for help on our forums! You've reached the right team to help and we can certainly assist with looking into this recording concern. In order to get started can you please send us a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
mike_e133

Contributor

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53 Messages

Is there a fix for the rest of us?

A2X1User

Contributor

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34 Messages

I learned that for several years I was receiving a service for which I was not entitled. To record 4 at a time you must have DVR service listed on your bill

mike_e133

Contributor

 • 

53 Messages

My 4K box was replaced with the older X1 box that has a hard drive, now all recorded shows are pixelated and using the remote hangs up all the time. I have been unable to record more that 2 shows at once on either of the two boxes I had. Three people I talked to in support said with the 20 hours DVR service which is free that you should be able to record 6 shows at once (and it was working two weeks ago). So I called two more times since then and both people insisted that you needed to pay the monthly $10 DVR service fee. Looking at my bills from 3 months ago I was paying it. The last few months the charge is not there. I has them add the DVR service back on and I still cannot record more that two shows at once. I was told that if you have the regular 20 hours of DVR cloud service you can only record 2 shows at once. However if you go on their site and pretend your a new customer when you get to the section if you want a DVR it still says “record 6 shows at once with 20 hours of DVR Cloud service”. So which tech support people are correct?  

Official Employee

 • 

382 Messages

@vmikeelkins133! Please meet us in a DM for help in a private chat. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

1 m ago

I started having the same problem.  Haven't changed anything and all of a sudden DVR giving me recording conflicts.  What's going on?

Ed

Visitor

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3 Messages

1 m ago

I noticed it happened to me when my package was renamed Ultimate from Preferred.  

Nothing else seems to have changed and nothing was initiated by me.

Still only two recordings.

mike_e133

Contributor

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53 Messages

1 m ago

Is X1 Cloud DVR available to existing X1 customers with DVR service?
Yes, X1 Cloud DVR is available to all customers with X1 DVR service and is automatically included in your service for no extra charge. Once you’ve acknowledged the terms of service, you can begin using the functionality.

How can I access content using X1 Cloud DVR?
You can access DVR recordings on mobile devices with the Xfinity Stream app, or on a computer by going to the Xfinity Stream portal.

How many programs can I record simultaneously?
You can record up to six programs at one time.

So this information is outdated, you must pay the $10 a month DVR service fee, that is how I fixed my problem

Visitor

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3 Messages

1 m ago

Has the issue of getting a recording conflict and not being able to record up to 6 shows been resolved?  If so, how? I have this issue now.

A2X1User

Contributor

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34 Messages

@TeeCork what I have learned in this process is that only those with DVR Service on their bill actually are entitled to record more than two at a time. Many of us have not had to pay the extra$10  per month for years, but suddenly Comcast fixed the back end error with no notice. The techs we're not aware off it either apparently. Good luck!!

Visitor

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3 Messages

I'm not too sure about that. I have the following on my bill “Anyroom DVR Service $17.50
and TV Box’" and I'm still getting the recording conflict error even when having less than 6 recordings set.

Visitor

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3 Messages

@A2X1User  actually I finally talked to Xfinity. The DVR service charge was removed from my latest bill which I hadn’t  seen yet. They reinstituted it and I tested it. I was recording 5 shows at one time as a test while on the phone. Thanks for the key info.

Visitor

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4 Messages

1 m ago

I  demand a $2,346.73 refund since this problem has existed for as long as I have had Live TV.

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