Recording Conflict

@user_070a91when is the update coming???????? 

Hey there @mikeelkins133! I would like to take a look into the issues you are experiencing. Can you please send us a DM to begin?

Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

@XfinityMikeB

[Edited: "Personal Information"] Michael

Hello and thanks for reaching out @A2X1User. I am sad to hear that you are having recording issues as well and I would love to assist you. Let's get your account pulled up and start getting this resolved. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.   

Here are detailed steps to direct message us:  

• Click "Sign In" if necessary 
• Click the "Peer to peer chat" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message 

Our deepest apologies, here are the detailed steps to direct message us: 

 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

We look forward to hearing from you, thank you! 

Hello and thank you for taking the time to reach out to us through Forums @user_ee95f9. We definitely know how frustrating that can be. Let's take a closer look to see what can be causing those issues. Please send a Direct Message with your full name and address. 

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Did you fix it? Let us know

Replaced box twice that did not work, paid the $10 DVR service fee and after 24 hours it works. Those of you have been told otherwise by tech support are wrong. This is your only solution. 

@mike_e133 Not yet. Complained gain.

So NO that fix did not work. Comcast came today and swapped out my box for the older DVR model that still has a hard drive in it and that did not fix the problem either. When the tech went home he checked his system and he is able to record 6 channels at once.

UPDATE___My 4K box was replaced with the older X1 box that has a hard drive, now all recorded shows are pixelated and using the remote hangs up all the time. I have been unable to record more that 2 shows at once on either of the two boxes I had. Three people I talked to in support said with the 20 hours DVR service which is free that you should be able to record 6 shows at once (and it was working two weeks ago). So I called two more times since then and both people insisted that you needed to pay the monthly $10 DVR service fee. Looking at my bills from 3 months ago I was paying it. The last few months the charge is not there. I has them add the DVR service back on and I still cannot record more that two shows at once. I was told that if you have the regular 20 hours of DVR cloud service you can only record 2 shows at once. However if you go on their site and pretend your a new customer when you get to the section if you want a DVR it still says “record 6 shows at once with 20 hours of DVR Cloud service”. So which tech support people are correct?  

Paid the $10 a month service fee and it works now. 

It should work as advertised without paying some fee

Hello @RSarley, thanks for reaching out for help on our forums! You've reached the right team to help and we can certainly assist with looking into this recording concern. In order to get started can you please send us a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? 

Is there a fix for the rest of us?

I learned that for several years I was receiving a service for which I was not entitled. To record 4 at a time you must have DVR service listed on your bill

My 4K box was replaced with the older X1 box that has a hard drive, now all recorded shows are pixelated and using the remote hangs up all the time. I have been unable to record more that 2 shows at once on either of the two boxes I had. Three people I talked to in support said with the 20 hours DVR service which is free that you should be able to record 6 shows at once (and it was working two weeks ago). So I called two more times since then and both people insisted that you needed to pay the monthly $10 DVR service fee. Looking at my bills from 3 months ago I was paying it. The last few months the charge is not there. I has them add the DVR service back on and I still cannot record more that two shows at once. I was told that if you have the regular 20 hours of DVR cloud service you can only record 2 shows at once. However if you go on their site and pretend your a new customer when you get to the section if you want a DVR it still says “record 6 shows at once with 20 hours of DVR Cloud service”. So which tech support people are correct?  

@vmikeelkins133! Please meet us in a DM for help in a private chat. Thank you!

@TeeCork what I have learned in this process is that only those with DVR Service on their bill actually are entitled to record more than two at a time. Many of us have not had to pay the extra$10  per month for years, but suddenly Comcast fixed the back end error with no notice. The techs we're not aware off it either apparently. Good luck!!

I'm not too sure about that. I have the following on my bill “Anyroom DVR Service $17.50
and TV Box’" and I'm still getting the recording conflict error even when having less than 6 recordings set.

@A2X1User  actually I finally talked to Xfinity. The DVR service charge was removed from my latest bill which I hadn’t  seen yet. They reinstituted it and I tested it. I was recording 5 shows at one time as a test while on the phone. Thanks for the key info.

Hi, @user_3e8c18, I love to record movies and shows, so I can see how this could be an annoying problem. I have your back on this and would love a chance to help figure out what's going on. Just to make sure we're on the same page, are you getting this error message when you're attempting to record 6+ items at one time or when 3 recordings are in progress?