U

Visitor

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3 Messages

Wed, Nov 3, 2021 6:21 PM

Closed

RECORDING CONFLICT

My Xfinity TV just started on Saturday, 10-31-21.  Noticed now I'm getting RECORDING CONFLICTS when I have more than one TV program set for the same time.  For example, today (Wednesday) I have BATWOMAN set to record 8 to 9pm, CSI VEGAS set to record 859 to 1001, and A MILLION LITTLE THINGS set to record 9 to 10pm.  Why am I getting this conflict?  Extremely aggravating.  Please advise solution.  Thanks.

Official Employee

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361 Messages

7 m ago

Hello, @user_827372! Welcome to Xfinity! We appreciate you connecting with us here on our forums about your recording conflicts. We are sorry for the frustration. I find this a little confusing as well, so I would ask for you to send us a Direct Message with your name and address. An account review will give us more information on how to resolve this for you. We look forward to your message. 

 

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

 

 

mike_e133

Contributor

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63 Messages

@XfinityLinda Please stop telling everyone who has this problem to DM you guys. WE ALL would like to know if there is a solution 

Visitor

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1 Message

Agreed. Clearly there’s a global problem. 

Visitor

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3 Messages

6 m ago

haven't heard back from my Direct Message

XfinityAmir

Official Employee

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6.9K Messages

Hi Sandra. We replied to your direct message please reach back out to us there for further assistance. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

I’m having same issue. Why can’t you answer publicly?

XfinityRay

Official Employee

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657 Messages

Hi, @user_3215a6. With DVR scheduling conflicts we like to look at your account to best figure that out as there are different levels of DVR subscriptions. This is the X1 DVR Services Overview Page that goes over a few things that can cause a conflict. The 2 most common things I see are that there are too many recordings at the same time (depends on your subscription) or auto-extend is turned on bumping into the next program. When there is a conflict the DVR will record based on how you prioritize your recordings. Please let me know if that helps or if you need further assistance. I would be happy to help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

6 m ago

Hi! I'm having this issue now. I have already talked to someone on the phone last night and through chat today. Now, I have a technician scheduled to come out. This seems like a software issue. My example, is for tonight. Walker and Station 19 start 8 pm. Then United States of Al starts at 8:30 pm. I would like to record the Christmas Cookie Challenge. But, I cannot. Also, Walker will not record now. 

I should be able to record up to 6 shows. But, it looks like I can only record 2. This wasn't a problem last week. So, I can only conclude that a software update was sent out to the DVR boxes. Which I believe another software update with a fix should be sent out.  

(edited)

XfinityKorie

Official Employee

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723 Messages

Hello there! Thank you for taking the time to reach out to us today. I am sorry to hear you are having issues with your DVR. I'd be happy to help get the account pulled up and run some troubleshooting. There could be an issue with the DVR box, which is why we may have set up a tech visit. May I have your name and address? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

@XfinityKorie Can I reply to privately? 

XfinityKorie

Official Employee

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723 Messages

Whoops! I forgot to mention send me that in a DM! Please send a DM with your name and address. :) 

 

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon or https://comca.st/3iVtu1B

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person", but don't do that.

Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.

• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.

• Type your message in the text area near the bottom of the window

• Press Enter or tap the > icon to send it any of those platforms will be able to assist. :)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

I actually already have a message out there from 3 hours ago. 

mike_e133

Contributor

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63 Messages

@Ab1239075 What happened when the technician came out? Please post reply. 

Visitor

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1 Message

6 m ago

I have the same issue. I am trying to contact xfinity again. I have done a restart twice and it hasn't made any difference.

Official Employee

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531 Messages

Hello there @user_855118!  Thanks so much for taking the time to reach out to Xfinity here on our Community Forum.  We are so glad to hear from you and want to asist in any way that we can.  You have reached out to the right team, can we are going to get you squared away.  Please feel free to shoot us a private message with your full name and complete service address so that we can get started.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://comca.st/3FQtwAr 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

6 m ago

I'm having the same issue. Suddenly only 2 recordings are allowed at the same time. What's going on?

mike_e133

Contributor

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63 Messages

6 m ago

So many people with the exact same problem, others have gotten new boxes and that did not do the trick. Yes this has got to be a software issue. I called last night and I thought the problem was fixed but today looking at the scheduled recordings they are not working again.

Visitor

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1 Message

6 m ago

I have same problem as others with the conflict message. Never had problem before. I never record more than 2 at same time, and I am supposed to have 6 or more. I am leasing my  unit from comcast. Would appreciate fixing the problem. If you need to replace the unit, let me know. I have updated the tv2-3 times in the last 2 weeks.Phil

Visitor

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1 Message

3 m ago

Has anyone found a resolve to this recording issue?  My dvr used to record several shows at once but now only records two. I have a technician here now and he’s switched out the dvr and still the same issue. He’s making calls and trying to figure it out but can’t seem to come up with a resolve. Has anyone been able to fix this?

Official Employee

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340 Messages

Hello there, and thank you for bringing this to our attention through our Forums, and thank you so much, for your patience while awaiting our response! I understand you've been experiencing some changes, regarding the features that are available through your DVR cable box, and I can certainly appreciate the effort to reach out. Rest assured; you're with the pros, and our Digital Care Team of corporate experts are here, every step of the way! Can you please share an update with us, at your earliest convenience? Has this issue been resolved, or addressed? Thank you in advance, and I look forward to hearing back from you! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

3 m ago

My dvr box was upgraded, of course at an additional cost, to allow up to 6 concurrent records. No problem any more.

Official Employee

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230 Messages

@user_827372 Great we are glad to hear that the issue has been taken care of. If you ever need us please do not hesitate to create a new post and I hope you have a wonderful weekend. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

2 m ago

I am now having this exact same issue at the call center is not much help... why all of sudden I can only record 2 shows at once?

Sh00ter

Contributor

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17 Messages

2 m ago

I’ve had this issue also.  I don’t know whether the Comcast “experts” can’t tell you that you need to change your dvr plan from “dvr lite” to expanded for an additional $10/month.  Changed on everyone without notice.  Their own website says “if you have only 20 hours of cloud space you can only record two shows at once UNLESS you pay for expanded dvr service to $10 extra”.  Thanks Comcast!

Official Employee

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3.2K Messages

2 m ago

This is an old, inactive thread that we will be closing at this time. If you are having troubles and need support, please create a new topic of your own here on this board detailing your issue so that the community and our support representatives can assist.

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