Contributor
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152 Messages
Recording Blacked-Out Channel Instead of Actual Broadcast
I have a favorite sports team set to record all new games (Boston Red Sox). This works fine as long as games are carried as usual on the regional broadcast (NESN). When a game gets picked up for national broadcast (like today's game on ESPN), the national broadcaster blacks out the game locally to let NESN carry it for the New England market. Xfinity is recording the ESPN broadcast of a series of shows other than the live game broadcast. The online listing shows the game on both ESPN and NESN, but that is not the case. I just fired up the recording expecting to fast forward through the gaps in action (no jokes about how many of those are in baseball, please :)). Now I have missed over half of the game and am watching live in the 6th inning. How do I get Xfinity to record the actual game on my preferred network instead of the national broadcast of not-the-game?
XfinityLinda
Official Employee
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1.9K Messages
4 years ago
Hello, @requa! Thank you for reaching out in regard to your Red Sox game! I'm sorry to hear the recording didn't work because of the Sports Blackout. This would make it a little more difficult to watch your favorite team.
Over the course of the MLB's season, nationally-televised games may air on FOX, ESPN, FS1, FS2, TBS and the MLB Network. Local blackouts of national networks are common because virtually all games are televised in each team's local market either on a local broadcast station or regional cable network. These local/regional airings are never blacked out. This means you will rarely miss your home team games. You may just need to change the channel to find the game you're looking for.
For an additional fee, you can purchase the MLB EXTRA INNINGS pay per view (PPV) package, a collection of most of the televised games from other markets. The only games in the MLB EXTRA INNINGS package that are subject to blackout are those also carried by your local station/regional cable network.
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requa
Contributor
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152 Messages
4 years ago
Same thing happened tonight. The only workaround is to track down the broadcast schedule on the team site, then double record the national and local broadcasts. This really defeats the simplicity of being able to set a favorite team to record. I still don't understand why the X1 guide shows the game on both channels when it is definitely not the game on the national (ESPN) channel. Maybe it will be fixed by 2022.
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Wakko0909
Visitor
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1 Message
3 years ago
Any update on this? This is happening with my golden state warriors games too. Super frustrating when I'm at work and don't know it's not recording the correct thing until after halftime
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craigrsch123
Visitor
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1 Message
3 years ago
Same exact thing happened to me for the warriors game tonight. DVR chose to record ESPN which was blacked out and did not record the game on local channel. This really needs to be addressed.
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54321user
New Poster
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2 Messages
3 years ago
The same thing has happened to me for multiple sports broadcasts, including the Warriors tonight. Judging from the comments above, this is happening to a lot of customers who are trying to rely on the promise that Xfinity's "favorite team" recording system will allow the recording of all games of a given team. Right now, that is a false promise. And what's worse, this failure affects local viewers most, those who are within the range of a local game broadcast. Most professional sports teams have many double broadcasts (local and national) throughout their seasons. Xfinity should not be advertising the ability to record all games of your favorite team with one "favorite team" record command.
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spotsbimmer
Visitor
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2 Messages
3 years ago
When selecting record team i.e. Warriors, recording fail 100% of the time when game is listed on both CSN and ESPN This has been happening for years, whenever Dubs are listed on ESPN, if I don't manually change the channel to CSN, I'll get 3hrs of "Sports Center" and I miss the game. Yet recordings work fine if it's on CSN, TNT, or ABC. Unacceptable that this is a known issue for years.
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mike_Z
Contributor
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54 Messages
3 years ago
Anyone know if satellite service customers have this same problem?
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user_59f5df
Visitor
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1 Message
3 years ago
This is nuts. One of the main reasons for keeping cable is to watch sports and the X1 doesn’t reliably record sports. I switched from YouTube TV to Xfinity and now I have to switch back. Goodbye.
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user_28d286
Visitor
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1 Message
3 years ago
That’s it I’m switching to Astound it’s unacceptable they are tone deaf and the advice they provide is laughably stupid. I’m switching next week.
(edited)
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user_c745e6
Visitor
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1 Message
3 years ago
Happened to me tonight. Again. Tuned into my Warriors recording only to find 3 hours of inane ESPN sports game show. Only seems to happen when ESPN is doing the national recording. How hard can it be to program favorite team recordings to default first to the local sports channel. People want to see their local broadcasters who know the team anyway over drop-in national broadcasters. Xfinity, please fix this or you're going to lose more customers.
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user_21c690
Visitor
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2 Messages
3 years ago
Same thing happened to me, multiple times for over a year now. Here is what happens : ESPN HD labels the sports game show as “Golden State Warriors” and thus the DVR decides to record ESPN instead of the actual game airing on CBNC. Looking to switch to YouTube TV, we dont watch TV for anything but sports, and I pay the sport package at that.
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mike_Z
Contributor
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54 Messages
3 years ago
I would ask for a refund of the sports package monthly fee for each month in which it failed to record correctly.
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