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WindsurfMaui
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824 Messages

Sun, Apr 19, 2020 1:00 PM

Re: RDK-03033 Freeze Channel.

I just started to have the same problem on 4/17. I have hard booted my X1 DVR 4 times, hard booted my modem and run the system refresh on my account cell phone app. Why is this happening?

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New Poster

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1 Message

1 y ago

I am having this issue for a week now. Have reported it. Have you had any resolution
WindsurfMaui

Problem Solver

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824 Messages

1 y ago

I have had the problem for 2 days. TV works for a few hours then goes black and I have to hard reboot it to get it working again. It only effects the DVR in one room the other TV DVR isn't effected.

 

I just got off the phone with Comcast service in Philappines. They couldn't find a problem or resolve it on their end.  So they are having a tech drop a new DVR at my front door tomorrow. I can ship the old one back by UPS. But I don't think the problem is in the DVR but I am willing to give it a try even if I lose most of my recordings.

 

Since the error message is about connecting to the internet and all my boxes are connected by coax cable I wonder if that is the confusion. If an software update is causing the box to search for an internet connection when it isn't needed.

New Poster

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1 Message

1 y ago

Having the same problem. read about it on this link. If your using a splitter its a problem all of a sudden.

http://jermsmit.com/x1-error-code-rdk-03004-unable-to-connect-to-xfinity/#comments

WindsurfMaui

Problem Solver

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824 Messages

1 y ago

I have an amplifier on my system and the power is attached to the system at the Bedroom DVR. But I am thinking it may not be the power splitter. After I hard reboot the DVR the TV stays on about 2 hours before I have the problem again. So I suspect it is the DVR.

CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago

That link from @redvette2002 is 5 years old
WindsurfMaui

Problem Solver

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824 Messages

1 y ago

I don't understand what does 5 years have to do with it?

CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago

Old information, not necessary relevant

The error code is related to streaming issue. This issue can happen at any point in the delivery mechanism. It can be from the server side as well as at the client side. The issue can also be in the delivery channel which is bandwidth and ISP conflict issues.

Most of the times, the error code can be rectified by simply restarting the device.
WindsurfMaui

Problem Solver

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824 Messages

1 y ago

I have 2 DVRs only 1 is effectied. Would that rule out the server? Would that rule out most of the system outside where the internal cable splits from the other DVR?

I have an amplifier powered at the splitter right next to the DVR being effected. So I assume it is the  either the splitter or the DVR. And since it happens about every two hours I don't think it is the splitter but the DVR. 

 

I do reboot the DVR when the problem happens but it then happens again 2 or so hours later. When I asked the CSR earlier tonight she told me that everything she was looking at was in the green so nothing is out of balance. She told me the upstream/downstream Powerwas +2.01. So I assume there is nothing I can see in the DVR utilities that would point to the problem?

 

As I was writing this post the TV which was watching a taped show went black again. Almost exactly 2 hours after the last time it went black. It sounds to me like the software is schedule to do something or look for an internet connection every 2 hours and when it can't find it shuts down.

WindsurfMaui

Problem Solver

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824 Messages

1 y ago

So Comcast tech came to the house yesterday wearing mask and gloves. Dropped off new DVR. It was actually a "New" (wrapped in plastic) XG1-P along with a XR-11 remote. I was originally instructed to mail the old XG1v4-A via free UPS but the tech wanted it back so I gave it to him.

 

The boot up took a lot longer than I expected. It took about 20 minutes and it balked a couple of times and shut down and rebooted on it's own but eventually it started to work properly. I went into the settings and changed the settings for my preferences and synced the DVR which brought back my list of recoreded items that were less than 1 year old. The rest I lost. The items it "found" in the sync are now in my cloud.  And my recording program list is all set automatically so that made the whole process easier.

 

I haven't had much chance to watch recorded programs which is where the problem appeared on the old machine but so far I haven't had any problems with the replacement so I guess the problem was in the other machines software.

 

I really wanted the XG1v4-A that has 4K capabilities but during a pandemic I guess I can be happy just to have everything working properly. After life calms down and the local Comcast store reopens I will swap it out for the newer model. If anything changes I will post here. I hope everyone who is having a similar problem can resolve their issues as well.

Rustyben

Expert

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24K Messages

1 y ago


@WindsurfMaui wrote:

So Comcast tech came to the house yesterday wearing mask and gloves. Dropped off new DVR. It was actually a "New" (wrapped in plastic) XG1-P along with a XR-11 remote. I was originally instructed to mail the old XG1v4-A via free UPS but the tech wanted it back so I gave it to him.

 

The boot up took a lot longer than I expected. It took about 20 minutes and it balked a couple of times and shut down and rebooted on it's own but eventually it started to work properly. I went into the settings and changed the settings for my preferences and synced the DVR which brought back my list of recoreded items that were less than 1 year old. The rest I lost. The items it "found" in the sync are now in my cloud.  And my recording program list is all set automatically so that made the whole process easier.

 

I haven't had much chance to watch recorded programs which is where the problem appeared on the old machine but so far I haven't had any problems with the replacement so I guess the problem was in the other machines software.

 

I really wanted the XG1v4-A that has 4K capabilities but during a pandemic I guess I can be happy just to have everything working properly. After life calms down and the local Comcast store reopens I will swap it out for the newer model. If anything changes I will post here. I hope everyone who is having a similar problem can resolve their issues as well.


swap it for the 4k DVR when the shut-in is over. the box you got is the oldest version, and has only 5 useable tuners. if you use a sound bar you may find it has built-in audio issues (dropout and sync)

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WindsurfMaui

Problem Solver

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824 Messages

1 y ago

Yes I agree completely. I loved that little R2D2 of a box and it was much quieter than this -p box. I also want the 4K capability because I'm thinking of upgrading the bedroom TV. 

Regular Visitor

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2 Messages

1 y ago

@ComcastJoeTru I keep getting the RDK-03033 error too.  I am using a XG1-A Box, wondering if it is too old? Has been working fine for past couple weeks, jut started to get bad today. thanks

WindsurfMaui

Problem Solver

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824 Messages

1 y ago

Call Comcast and see if they can fix it over the phone. If so please post what they did to fix it. If they can't have them send you a replacement box. Must be a software update glitch.

Regular Visitor

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2 Messages

1 y ago

@WindsurfMaui I tried today to call Comcast, spoke to a call center in the Phillipines. They couldn't handle the question, everytime I said it was a RDK-03033 error and said it was a "Can't connect to intenet issue" they kept trying to troubleshoot my modem, which is not the issue. I gave up,  they didn't understand. I'm hoping to have more luck here.  Will let you know if I get it resolved.

WindsurfMaui

Problem Solver

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824 Messages

1 y ago

That is who I spoke with on my issue. They understood the problem but just couldn't get it fixed over the phone. So instead they offered to either mail me a new box (arrives in about 5 days) and I would return the old box via free shipment with UPS or have a tech drop one on my porch (they had a free appointment the next day.) so I opted for the tech.

 

I wish I knew what exactly caused the problem since that box was only 6 or 7 months old.

 

Side note: The CSR's in the Philippines office have been working without being able to go home. Comcast puts them up in a hotel next to the office and then they go back to work. That must be very tough on them not to see their families. I thought Comcast would have everyone working from home but I guess that isn't reliable  in the Philippines.

 

Keep us posted on your case because I think others will have a similar problem soon.

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