Tue, May 26, 2020 5:00 AM
5 d ago
2 m ago
I’m on my 3rd box. 2 loud one broken all in an attempt not get Disney +. This humming is going to drive me insane.
Your box shouldn't hum that loud to where it would bother you that much. I would highly suggest swapping out the box again. You can visit a local service center to swap the box for free. If you are needing any assistance in locating a service center you can follow this link: https://comca.st/3a9uPNJ to locate one near you! I would love to reach out to make sure the swap went well and the new box is working for you without a humming sound so would you please send us a Private Message with your first and last name and service address? To send our team a private message, click the chat icon at the top right of the screen. Choose the handle "Xfinity Support".
Hi there! We wanted to check in and see how things are going. Were you able to get the box swapped out?
I have this same issue. This is awful. I'd much rather take the old box back - and use ROKU for streaming options that the older X1 lacks.
Can we just walk in the Comcast store and swap it - no hassles?
If I have to live with this box I will quit and go back to satellite.