Dan1960's profile

Regular Visitor

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4 Messages

Tue, May 26, 2020 5:00 AM

Re: Loud Humming Noise on New Box

my box has same problem it is so loud and annoying I called Comcast to fix it and it's been a lost cause.

Responses

Visitor

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1 Message

2 m ago

I’m on my 3rd box. 2 loud one broken all in an attempt not get Disney +.  This humming is going to drive me insane. 

Official Employee

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142 Messages

Your box shouldn't hum that loud to where it would bother you that much. I would highly suggest swapping out the box again. You can visit a local service center to swap the box for free. If you are needing any assistance in locating a service center you can follow this link: https://comca.st/3a9uPNJ to locate one near you! I would love to reach out to make sure the swap went well and the new box is working for you without a humming sound so would you please send us a Private Message with your first and last name and service address? To send our team a private message, click the chat icon at the top right of the screen. Choose the handle "Xfinity Support".

I am an Official Comcast Employee.
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Official Employee

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211 Messages

Hi there! We wanted to check in and see how things are going. Were you able to get the box swapped out? 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

Contributor

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33 Messages

5 d ago

I have this same issue.  This is awful.  I'd much rather take the old box back - and use ROKU for streaming options that the older X1 lacks.

Can we just walk in the Comcast store and swap it - no hassles?

If I have to live with this box I will quit and go back to satellite.  

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