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kmt1
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3 Messages

Sun, Jan 19, 2020 6:00 PM

Re: Audio video not synced

Hi, I am also having a problem with the audio and video not being in sync. It's been doing this for 6 months or so. I replaced the cable box about 3 months ago, but that didn't help.  I have also tried a different TV, but still had the issue. 

Sometimes it will sync again when I turn off the tv and turn it back on. I have spoken with Xfinity, but nothing was fixed. What is causing this?

 

Thank you

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1 m ago

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kmt1

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3 Messages

1 y ago

@Rustyben   Taking your advice, I adjusted the lip-sync.  It was at it's lowest point so I turned it up to max. My husband was messing around with it prior to adjusting the lip-sync and noticed if he changed the input away from HDMI and back again it would work properly, but only for a short time. So far, the TV has been running for two hours since adjusting the sync and everything is working well.

 

Thank you!

 

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Rustyben

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24K Messages

1 y ago

@kmt1 wrote:

Hi, I am also having a problem with the audio and video not being in sync. It's been doing this for 6 months or so. I replaced the cable box about 3 months ago, but that didn't help.  I have also tried a different TV, but still had the issue. 

Sometimes it will sync again when I turn off the tv and turn it back on. I have spoken with Xfinity, but nothing was fixed. What is causing this?

 

Thank you

same channel as the original post?

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kmt1

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3 Messages

1 y ago

It happens on all channels that I watch

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Rustyben

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24K Messages

1 y ago

@kmt1 wrote:

It happens on all channels that I watch

moved your posts and replies to a separate thread. the old one was about one channel out of all of them. tune to a talking heads network live TV. use your TVs remote and find the audio menu, then lip-sync. adjust for the set top box. this will not affect other HDMI connected devices. working?

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rmaso321

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1 Message

1 m ago

What if it is happening on the TV that do not have a box? I am using the XFinity App

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ComcastLizzy

Official Employee

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70 Messages

Hello, @rmaso321! Thank you for reaching out to our experts on our Xfinity Community Forum! Our team works around the clock here to solve customer issues and we would love to help you with the audio issue you're experiencing on the Xfinity Stream app.

 

Because this is a separate issue from the one OP posted about, please begin your own thread and provide a description of the issue you are experiencing. Doing this will allow us to better assist you as well as help others in the community having a similar issue.

 

Thanks and I hope to work with you soon!

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