RDK-03033 Errors March 7 2024

First of all, visit these pages and notice that this same issue has been going on for years. 

https://forums.xfinity.com/conversations/channels-and-programming/chronic-reasons-for-rdk03033-on-xfinity/62a3ed85382dc22d0f7732c0

https://forums.xfinity.com/conversations/x1/rdk03033-errors/602daefcc5375f08cdfcdcf8?page=1

I have 3 cable boxes. One is basic, no apps or DVR capability. That one works fine. The other 2, which have apps and DVR capability, are chronically malfunctioning. Its the same pair of errors (RDK-03004  then RDK-03033 < trouble connecting to the internet).  Meanwhile, other devices such as laptops and phones CAN connect to the internet. As a note, I got curious and set my laptop to manually connect to the internet and found that the internet connection drops numerous times per day, every day. Each time I CAN reconnect with the laptop. The 2 DVR cable boxes on the other hand usually cannot reconnect. 

We try unplugging and plugging the cable boxes back in again. That almost never works. On a rare occasion it does work, but it is only temporary. 

We have tried, numerous times, replacing the box. If we're lucky it'll work for a few days, then right back to the RDK-03033 error (trouble connecting to the internet). 

We have tried replacing the modem. That made no difference whatsoever. 

We have had technicians come out numerous times. They have replaced wires, the splitter, etc..... again it'll work for a few days, then back to RDK-03033. We were even charged for at least one of the technician visits. When the problem came back, Xfinity refused to reimburse us for the charge (the technician claimed the connections were loose on the back of the box / tv. Funny I double checked the connections right before the technician came over).  

I've appearantly been to the Xfinity store enough times for a new box, that the one employee there was pushing back and being reluctant to replace the box, suggesting that we have a technician come out to troubleshoot the problem. Well here's my take on that; #1 I have to interrupt my workday for the technician visit (yes I was told over the phone that technicians don't come out on the weekends), #2 based on past experience, I might get charged for the technician visit #3 I have to wait until the technician to get here, and #4 past experience tells me that after the technician visit, the problem will return within a few days. Soo, if I swap out the box, at least I can get that done now, I won't be charged, and I'll have cable for a few days (if I'm lucky). Plus I don't have to take an extended lunch break or make my boss angry by missing a meeting. 

I'm now told, after at least several months of this problem not getting resolved, that I have a ticket submitted for this error. That ticket was submitted on 03/04. Lets wait and see how long it takes for this issue to be resolved, now that I have a ticket. 

I have some questions: FIrst, why am I being charged in full every month when I only get Xfinity service a fraction of the time? 

Why am I seeing (look at links above) that this problem has been going on for years ? 

The several months prior to the ticket being raised, why was I told over and over and over and over again to swap out the box, or to schedule a technician visit ? Why were these same two solutions offered over and over and over again when they obviously didn't solve the issue ? Why didn't we raise the ticket after the first technician visit ? 

Why was a refused a reimbursement when the technician visit (If I recall I  was charged for more than one technician visit actually) only resolved the issue temporarily ?