New Poster
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4 Messages
RDK-03031
Called Xfinity to cancel transfer to new address. Instead they transferred my service to the new address and cancelled service at my correct address. Xfinity then transferred my service back to my current address. Now my cable TV doesn't work and there is an error code RDK-03031. HELP!!!
XfinityJanelle
Official Employee
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1.8K Messages
8 days ago
Hey @fixitmyselfer , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your cable box error code. I would be more than happy to offer my assistance looking into this further for you. Since the transfer back to the correct address, has the TV worked at all?
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