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user_0a6a48
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2 Messages

Monday, January 3rd, 2022 8:24 PM

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Rdk-03012-2

Box is showing give us a call, failed to download image. Error code rdk-03012-2, power cycled and chatted with tech- not resolved. Please help! Thanks 

Question

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Updated 

3 years ago

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CCEthan

Official Employee

 • 

1.4K Messages

3 years ago

Hi, @user_0a6a48.It looks like your issue is on its way to a resolution and I want to follow up with you tomorrow to make sure it was taken care of. You can reach out here as well with any updates or questions. Thanks! 

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CCEthan

Official Employee

 • 

1.4K Messages

3 years ago

Hi! Did the issue get resolved? 

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0

user_0a6a48

Visitor

 • 

2 Messages

3 years ago

Hi, yes one was able to be resolved- replacement box fixed. Now another flex box has same error. Can you ship out another flex box? Main box is working fine. Thank you!

1

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CCEthan

Official Employee

 • 

1.4K Messages

Glad there is progress. Send a direct message with your name and address and I can get an order going for you. 

 

Make sure you are signed into forums

1. In the top right corner, you'll see a little chat icon(direct message) near the bell icon. 2. Click the "New message" (pencil and paper) icon

2. Hit the compose button to the right of "conversations"

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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