Visitor
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1 Message
RDK-03011-2 error on XiD-P box
My secondary XiD-P box is not booting properly and is not downloading its firmware update. It hasn't been booting properly for several days now. The error screen that eventually appears after every reboot attempt says the following:
Code download summary:
Download status: Failed to download image
Image name:
IP Address: [redacted]
Version: 0.10 Backup DRI RDK-03011-2
I have tried unplugging it for 30 seconds then plugging it back in, and have also tried contacting support, who supposedly forced signals to the box. These steps have not resolved the issue.
user_3143b7
Visitor
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1 Message
3 years ago
Same issue for me.
If after another hour it is not corrected, I have been instructed to visit a local Xfinity center and swap out the box (free of charge).
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CCMike1
Official Employee
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933 Messages
3 years ago
Hi @user_a6fdd9 and thanks for reaching out. I know how important it is to fix the issue you're having with the box. Have you also tried resetting the modem?
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user_de4e52
Contributor
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12 Messages
2 years ago
I have the same problem all too frequently. There are way too many problems with these comcast boxes.
I have exchanged 2 boxes recently but still have the same problems and maybe a couple new ones.
If this were my product, I would be ashamed.
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