Visitor
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2 Messages
RDK 03004 and RDK030033
Fix cable box
goes in and out for the past month.
no help from repairmen or people on the phone at 1800comcast.
no one to speak to that knows how to fix
Visitor
•
2 Messages
Fix cable box
goes in and out for the past month.
no help from repairmen or people on the phone at 1800comcast.
no one to speak to that knows how to fix
XfinitySheila
Official Employee
•
1.1K Messages
3 years ago
@user_5691a4
Hi there! Thank you for taking the time to reach out and for the details provided. This is not the experience we want for you, I am happy to check on your box troubles to ensure we get this resolved.
The errors provided seem to be connection related, have you made any changes to the location of your box? How is your wiring? I recommend looking it over to ensure there is no damage or bending that can impact your signal.
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user_5691a4
Visitor
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2 Messages
3 years ago
Hi There,
Thanks for your response.
We have not made any changes to our box location.
The wiring has been checked by 4 different repairmen and all said it was Good.
We have not had any problems until a few months ago.
It has been intermittently working but now has completely stopped.
We continue to get PST on the box screen and RDK-03004 messages on the TV.
Help
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user_46e3c1
Visitor
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2 Messages
3 years ago
what was the resolution???
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user_b36509
Visitor
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3 Messages
3 years ago
Cable was working fine except the OnDemand which stopped working almost 3 months ago. After 3 Technicians came out the 4th one changed the outside cable line because he said it was old and that the cable boxes also had to be changed. The 5th Technician came and changed the 4 boxes. Everything was working fine when he left. But 3 hours later that day I started getting the RDK03033 and 03003. Since then I haven’t been able to watch TV except for Netflix. The agent over the Chat tried for 4 hrs and no luck. I Have resetted and resetted the box and the Modem too many times to count. Also, try getting a live agent on the phone . It’s almost impossible and these over the phone resets just don’t work. I finally had to start going to the store to talk to a live person. Had I known that talking to an agent at the store regarding the OnDemand was going to cause this nightmare, I would not have let them change the cable line and boxes. At least my cable tv was working fine. Never had these problems. On demand wasn’t important but my tv channels were. Now I have nothing. By the way, 3 weeks after they changed everything the outside cable line is still thrown on my walkway waiting to be buried under ground. I pay a lot for the Comcast services and it’s money waisted. Their service is terrible and it wasn’t like that before. I don’t know if changing to Direct TV will be any better and I don’t like that ugly dish that would be installed outside my house; but I’m tired of not getting the cable tv fixed. I work and can’t keep leaving work for all these appointments that never fix the problem. Comcast has gotten very bad. Why can’t they fix all these problems that a lot of people are experiencing. I’m thinking of writing to the FCC and filing a complaint It’s been one big nightmare. I apologize for my frustration. Thanks for listening. I hope someone has an answer that will fix these errors.
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