Question about recent equipment change

Yesterday I exchanged my old cable boxes for new ones. I received 2 Xi-6T streaming boxes instead of traditional boxes which connect to a coaxial cable. Did I receive the right equipment or was I supposed to get regular cable boxes?

Responses

BIslander

Problem Solver

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484 Messages

5 months ago

The wireless Xi6 is one of two 4K boxes. The other is the wired DVR XG1v4. Either should work. I opted for the XG1v4 myself, primarily because I use my own router and the Xi6 requires Xfinity routing. It also has more tuners and local DVR storage. Plus, the Xi6 adds competition for wifi bandwidth. I was originally sent an Xi6, which I swapped for an XG1v4.

(edited)

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XfinityKei

Official Employee

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1.3K Messages

5 months ago

@user_vlyiu3 Thanks for reaching out to our team for answers. This is a great question. The best thing abut our warehouse is they will send the best available boxes for your level of service.

I actually love the wireless boxes, fewer cords and most importantly I use it outside when we BBQ!

I have a link that goes into more details about our wireless boxes

https://www.xfinity.com/support/articles/wireless-tv-box-faqs

Are you having issues with your XI6 boxes?

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Nascarman88

Regular Visitor

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6 Messages

1 month ago

Voice does not work on new cable box when turning on the TV. You need to the tv on and off 3 times and then the voice comes on. Also when I put on the tv the voice would come on and then go off. This is my 2nd 4k cable box in 3 weeks.

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XfinityJorge

Official Employee

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2K Messages

Nascarman88 Hello there! Thank you so much for using our Forums to contact us and our team is here happy to work with you on these issues with the Box. To get started can you shoot us over a DM with your name and address?
Here's the detailed steps to direct message us:
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• Press Enter to send your message

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1 month ago

0

U

user_fu0h9g

1 Message

My Xfinity equipment was changed out less than a month ago to the separate router/modem (white box). This new system is the worst ever! My internet hasn’t been this slow since dial-up! My television is on for an hour or two when internet goes out completely. Originally for 10-15 minutes. Now for 3-4 hours at a time. I’ve done all the troubleshooting. Your AI system has done all its troubleshooting and agrees there’s a problem with my equipment for which I was scheduled to have a tech respond. Today your AI system sent me a text that my internet was fixed and canceled my tech appointment while I was looking at an error screen on my television that there was no internet connection. I was forced to go through all the troubleshooting again to get another appointment for which your automated system again called to cancel. Ugh! How about a supervisor call me and arrange to have my old reliable single box modem/router reinstalled at my home so I can get on with my life. This has absolutely been 3 days of nonsense that I’ll never get back!

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13 hours ago

0

X1

user_vlyiu3