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Question about recent equipment change
Yesterday I exchanged my old cable boxes for new ones. I received 2 Xi-6T streaming boxes instead of traditional boxes which connect to a coaxial cable. Did I receive the right equipment or was I supposed to get regular cable boxes?
BIslander
Problem Solver
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390 Messages
1 month ago
The wireless Xi6 is one of two 4K boxes. The other is the wired DVR XG1v4. Either should work. I opted for the XG1v4 myself, primarily because I use my own router and the Xi6 requires Xfinity routing. It also has more tuners and local DVR storage. Plus, the Xi6 adds competition for wifi bandwidth. I was originally sent an Xi6, which I swapped for an XG1v4.
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XfinityKei
Official Employee
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1.1K Messages
30 days ago
@user_vlyiu3 Thanks for reaching out to our team for answers. This is a great question. The best thing abut our warehouse is they will send the best available boxes for your level of service.
I actually love the wireless boxes, fewer cords and most importantly I use it outside when we BBQ!
I have a link that goes into more details about our wireless boxes
https://www.xfinity.com/support/articles/wireless-tv-box-faqs
Are you having issues with your XI6 boxes?
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