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truthseeker719
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143 Messages

Sunday, August 15th, 2021 7:56 PM

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Problems with Hulu app on X1 box

My Hulu app works fine on Roku and on my phone - but on the X1 box - not all of the shows in "My Stuff" show up.  I have tried signing out and signing back into Hulu several times, restarting cable box several times - but nothing works.  It's not a horrible problem as I can get to the show by searching for it - but it is annoying.  I chatted with a Hulu rep and he said that it is apparently a known issue but I don't know if it is a Hulu issue or an Xfinity issue.  Anyone else having the same problem?  At this point, after a few months, I guess I'm jus going to have to continue with the work-around or watch Hulu on Roku.  Thanks for any feedback

Question

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Updated 

4 years ago

1.6K

5

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CCEthan

Official Employee

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1.4K Messages

4 years ago

Hi, @truthseeker719. I appreciate you checking on this and it looks like it is a known issue although does not impact everybody. I have experienced this myself and it is a matter of us working with Hulu on a fix and issues like this are usually known pretty quickly and worked on. If you still have the issue in a few weeks, let us know. 

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user_8ba5f2

Visitor

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1 Message

4 years ago

This is still a issue and seems several are experiencing. Are xfinity and Hulu providing solution? 
tried all recommended troubleshooting steps outlined in xfinity support and Hulu support. As well as this forum. 

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ranklette1

Visitor

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1 Message

4 years ago

I am having the same problem with shows showing that they are in my stuff but they're not showing up in my stuff when I open Hulu through Comcast

4

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CCGina

Official Employee

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800 Messages

Hi all, we appreciate you keeping this thread updated! If you have not, would you all please attempt clearing cache and cookies on the X1 to start (if you are comfortable doing so)?

 

Please note, this will clear login credentials, resume points, gameplay save states, and other temporary files written by third-party applications. Clearing this data may result in losing progress on some games and/or require you to log back into an application, but DVR recordings are not deleted. 

 

Please let us know if that makes any difference, we want to make sure that we try everything possible to get this resolved for you all! 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 years ago

0

truthseeker719

Contributor

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143 Messages

Thank you for your suggestion.  I have tried every troubleshooting suggestion recommended by Hulu and Xfinity.  I have also been told on THIS thread - above by Xfinity Ethan - that this is an issue know to both Hulu and Xfinity.  I am not comfortable clearing everything and having to sign back in to every single app.  I would do this if this was the solution - but again - Xfinity has STATED that this Hulu problem is a known issue and needs to be resolved by Hulu and Xfinity - my cable box is NOT the source of the problem. 

4 years ago

0

truthseeker719

Contributor

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143 Messages

Xfinity Marcos - above in this thread - mentioned escalating this to your engineering team.  Can you please do that?  Maybe they can find the solution.  Thank you.

4 years ago

0

XfinityAnthonyT

Official Employee

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1K Messages

Currently we don't have a resolution yet but I would be happy to run those troubleshooting steps with you which would then lead to that ticket for you. Send a direct message to Xfinity Support with your name and address so we can get the ball rolling on that. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_7e3340

Visitor

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1 Message

4 years ago

I am having the same issue. This is a software issue that xfinity and Hulu need to fix. This is not a customer troubleshooting issue. Please work with your software teams at xfinity and Hulu to get this fixed.

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XfinityRaul

Official Employee

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1.9K Messages

Hello, @user_7e3340. We’re aware of the issue affecting the Xfinity Stream app, where some customers may be receiving subscription error messages or are missing channels from their on-screen guide.

 

If you’re experiencing this issue, deleting the app from your device and reinstalling it may fix the issue. We appreciate your patience as we work as quickly as possible to resolve this issue

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

truthseeker719

Contributor

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143 Messages

The issue you mention is a different issue from the Hulu issue.  The Hulu issue is that Hulu does not maintain the "My Stuff" list on the X1 box.  Comcast has told us IN THIS THREAD that it is a known issue between Xfinity and Hulu.  The issue you are mentioning XfinityRaul - is a problem with live channels not showing up on the Xfinity Stream app.  I have deleted and reinstalled the app, signed out, restarted my phone all to no avail.  As you say above, you are aware of the issue - it is likely on YOUR end.  Hopefully, both of these issues will be resolved some day.

4 years ago

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Mhayden49

Visitor

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1 Message

4 years ago

I have noticed issues as well.  Hulu has shown two nhl games this year so far, one is happening right now.  Anyway, the game shows up on the front page of hulu thru my phone, computer, roku ect, but through the x1 box is absent completely in the hulu app.  Also have noticed weirdness when stoping watching something and resuming and it not being there or restarting from beginning, ect. switching to another device and these my list issues.  Its definitely some glitch in the app through x1.  It mostly works so it's better than nothing, but programs missing entirely is very odd.

To clarify I have a hulu paid add subscription without live tv.  

(edited)

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